Coordinator

Schroeder Moving Systems • New Berlin, WI

18h

About The Position

Customer Experience Coordinator Do you love helping people, juggling details like a pro, and being the calm voice when life gets a little chaotic? If customer service is your superpower and you thrive in a fast‑paced, people‑first environment, we want you on our team. Every move has a story-and you'll be the trusted guide helping customers through theirs.

Requirements

• Communicate clearly and professionally-both written and verbal
• Genuinely enjoy helping customers and solving problems
• Can prioritize, re‑prioritize, and multi‑task with confidence
• Stay organized even when things get busy
• Thrive under deadlines and time‑sensitive situations
• Work well independently and as part of a team
• Build positive relationships with customers and coworkers alike
• High School diploma required (Associate's or Bachelor's degree preferred)
• At least 1 year of experience in related customer service field
• Solid computer skills, including Microsoft Word and Excel

Nice To Haves

• Experience with move management systems (Movers Suite, Quotes to Go) is a plus

Responsibilities

• Be the friendly first voice customers hear by running introductory and pre‑move counseling calls
• Manage all pre‑move and day‑of‑move communication with customers
• Keep customers informed, calm, and confident through clear phone and email communication
• Handle day‑to‑day customer service needs like a champ
• Maintain detailed, accurate move notes and records across multiple systems
• Process customer files to ensure smooth moves and positive revenue
• Jump in to support teammates whenever needed (teamwork makes the dream work!)
• Stay curious-learn, grow, and help others grow along the way
• Tackle other tasks that help keep operations running smoothly

Benefits

• You'll be part of a collaborative team that supports each other, values learning, and knows the power of great customer experiences.
• Plus, you'll play a key role in helping people navigate one of life's biggest transitions-moving!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees