Sr Warranty and Repairables Specialist

Airbus•Grand Prairie, TX

1d•Onsite

About The Position

Airbus Helicopters, Inc. is seeking a high-caliber Sr Warranty and Repairables Specialist to serve as a vital liaison for our Light Utility Helicopter (LUH) program. In this pivotal role, you won't just manage assets—you’ll be the engine behind the Contracted Logistic Support (CLS) program, ensuring that every repairable core, warranty claim, and piece of Government Furnished Equipment (GFE) is accounted for and mission-ready. We are looking for a strategic problem-solver who excels in high-stakes environments, possesses a deep understanding of military rotary-wing contracts, and can navigate the complexities of international supply chains with precision.

Requirements

Must possess a Bachelor’s degree in Aeronautics, Engineering, Business or Logistics or related field or equivalent experience (4 years) (i.e. Customer Support, Aviation Commercial/Military Rotary Wing, Supply Chain, etc.)
Have seven (7) + years’ experience in Customer Service, Technical Support or related fields within the helicopter/aviation industry.
Interpreting contracts, data deliverables, and procedures.
Travel Required: 10% Domestic and International
Citizenship: US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)
Ability to pass a thorough background check to get a government-issued Common Access Card
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
Sitting: able to sit for long periods of time in meetings, working on the computer.
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor.
Able to move about freely in the area of moving aircraft
Travel: able to travel independently and at short notice.
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Responsibilities

Responsible for the creation of all service and purchase orders for repairable core assets transacted within the CLS program.
Responsible for the reconciliation and tracking of all work in process (WIP) repairable core assets at internal/external suppliers.
Execute inventory analysis of all rotable pool assets to establish and sustain appropriate inventory levels.
Monitor and provide reporting status on all owed repairable core assets from the customer.
Responsible for the processing of all internal/external quotes received from suppliers.
Execute quote vetting from the suppliers accordingly, ensuring tear down reports include substantiating data to support their pricing.
Initiate and process all purchase requests/orders in support of the GFE program for CLS.
Execute inventory analysis of all GFE assets to establish and sustain GFE inventory levels.
Responsible for initiating and tracking all over and above packages related to GFE material.
Provide reporting status on GFE material in WIP status at internal/external supplier locations.
Responsible for the coordination, execution, and reporting of all GFE inventories for the CLS Program.
Develop and maintain a comprehensive customer service relationship with the US Army to promote good communication, drive customer satisfaction/improvements, and promote customer efficiency.
Coordinate with all AH support functions (Technical Support, DCR, MRO, Supply Chain, Columbus FAL, AHD…) to perform resolution and risk mitigation on issues and concerns from the customer regarding Warranty, Repairables, and Tool Support.
Monitor, maintain, and provide support for assigned CLS Key Performance Indicators (KPI’s) to ensure all targets are met or exceeded.
Conduct regular reviews of key performance indicators related to Warranty, Repairables, Tool Support or duty assignment.
Process warranty orders and ensure proactive management of new and used inventory to ensure warranty terms and conditions are met.
Responsible for warranty reimbursement submittals and tracking with suppliers.
Monitor and provide warranty status and reporting for the CLS program.

Benefits

Competitive base salary
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off
personal time
holidays
generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
prescription
dental
vision
life
disability
Employee Assistance Plan (“EAP”)
other supplemental benefit coverages