Repair Supervisor
About The Position
Radwell International is seeking an experienced Repair Supervisor to lead a team of technicians and support personnel within our production and repair operations. This position is responsible for ensuring repairs are completed safely, efficiently, and to the highest quality standards while driving productivity, customer satisfaction, and operational excellence. This role is ideal for a proven leader with a strong technical background in electronics, industrial controls, automation, or electro-mechanical repairs. The successful candidate will be equally comfortable coaching technicians on the production floor, solving technical challenges, and analyzing operational metrics to improve quality, throughput, and on-time delivery. As a key member of the operations team, you will play a direct role in developing technical talent, improving repair performance, and helping Radwell continue to deliver industry-leading service to customers worldwide.
Requirements
- Previous experience leading technicians, production personnel, or technical teams
- Strong technical background in electronics, automation, industrial controls, electro-mechanical systems, or related repair environments
- Proven ability to develop, mentor, and influence technicians at various experience levels
- Strong understanding of operational performance metrics, warranty performance, and product quality standards
- Ability to balance day-to-day operations with long-term process improvements
- Hands-on leadership style with a strong focus on accountability and team development
- Strong problem-solving, communication, and organizational skills
- Technical troubleshooting and repair expertise
- Coaching, mentorship, and team development skills
- Root cause analysis and failure investigation methodologies
- Quality management and corrective action processes
- Lean manufacturing and continuous improvement principles
- Strong written and verbal communication skills
- Ability to influence and lead through both technical expertise and leadership presence
- Strong attention to safety, quality, and workmanship standards
- Data-driven decision-making and operational performance management
Nice To Haves
- Associate Degree in Electronics Technology, Electrical Engineering Technology, Industrial Technology, or a related field preferred
- 3-5 years of experience in electronics repair, industrial controls, manufacturing, operations, or technical production environments preferred
- Previous supervisory, lead technician, production leadership, or operations leadership experience preferred
- Experience working with quality systems, performance metrics, and process improvement initiatives preferred
- Relevant technical certifications preferred
- Lean, Six Sigma, or structured problem-solving certifications are a plus
Responsibilities
- Lead, coach, and develop a high-performing team of technicians and support staff
- Foster a culture of accountability, collaboration, technical excellence, and continuous improvement
- Provide technical mentorship, troubleshooting support, and ongoing development opportunities for team members
- Support recruiting, onboarding, training, and retention efforts
- Conduct performance coaching, monthly reviews, and annual evaluations
- Direct daily repair production activities to achieve safety, quality, delivery, productivity, and customer satisfaction goals
- Plan, prioritize, and assign work to maximize efficiency and resource utilization
- Monitor workflow, production schedules, and repair queues to ensure customer commitments are met
- Ensure all repairs, testing, inspections, and quality checks are completed in accordance with company standards
- Maintain inventory utilization and ensure tooling, test equipment, and production assets are effectively utilized
- Assist with opening and closing facility operations as assigned
- Serve as a technical resource for complex repair, troubleshooting, and quality issues
- Support root-cause analysis and corrective actions related to repeat failures, warranty concerns, and production issues
- Lead resolution of technical escalations affecting repair success, customer satisfaction, or product reliability
- Support development and maintenance of repair procedures, work instructions, training materials, and diagnostic guides
- Analyze operational performance data, KPIs, and workflow metrics to identify improvement opportunities
- Drive initiatives focused on increasing throughput, reducing waste, improving quality, and shortening cycle times
- Partner with Engineering, Manufacturing, Procurement, Sales, Quality, and Customer Service teams on performance improvement initiatives
- Support Lean, 5S, and continuous improvement efforts across production operations
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- Company-sponsored short-term and long-term disability
- Company-paid $50,000 life insurance
- 401(k) with company matching
- 15 PTO days (accruing from day 1, available immediately)
- Paid company holidays
- Free onsite gym
- Additional voluntary benefits available to full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
