Repair Shop Manager

Music & Arts•Alvin, TX

12h

About The Position

The Repair Shop Manager oversees the day-to-day operations of the repair shop, including repair technicians, and supports repair-service sales and promotion. The role supports stores, educational representatives, and customers by managing repair estimates, quality control, shop administration, inventory, turnaround times, and instrument repairs. It also involves visiting schools and key accounts, delivering repair clinics, and maintaining shop tools and facilities.

Requirements

Bachelor's degree required, preferably in Repairs.
Valid state driver's license and automotive insurance.
Eight years of relevant work experience, in addition to the degree or years of previous experience.
Three years of experience leading teams and managing day-to-day operations of a full-service repair shop.
Novice proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Basic understanding and ability to function with brass, woodwind, percussion, and orchestral instruments.
Basic computer knowledge for maintaining logs and commission calculations.

Responsibilities

Supervise and assist with repair estimates for customers.
Perform quality control on completed repairs.
Educate staff on efficient repair methods and techniques.
Handle administrative duties, including production sheets, repair tickets, phone calls, customer and staff interactions, parts ordering, and accurate inventory maintenance.
Provide onsite repair estimates at schools for band directors, including bulk and summer repairs.
Travel with educational representatives to key accounts to build and maintain relationships with band directors and address their questions or problems.
Provide repair clinics to directors and music education majors to train them in minor repairs.
Maintain major shop tools and facilities to ensure a good working environment for staff and personnel.
Ensure repair turnaround time is efficient.
Repair customer-owned instruments and rental fleet instruments efficiently and promptly.
Ensure instruments are repaired according to established quality guidelines.
Perform additional duties as assigned.