Repair Sales Representative - Atlanta GA

Fire Protection Services, LLC•Perry, GA

About The Position

Fire Protection Services, LLC is seeking a Repair Sales Representative to convert open repair quotes into approved work for existing inspection customers. When an FPS inspection identifies deficiencies in a customer’s fire and life safety systems, the representative follows up with the customer, explains the findings and proposed repairs, answers questions, addresses concerns, and secures approval. The role supports revenue growth and customer safety by helping ensure needed repairs are completed. After approval, the representative makes a clean handoff so the repair can be scheduled and completed. The representative owns an open-quote queue and is accountable for follow-up activity, quote conversion, approved repair revenue, and established activity metrics. They maintain customer records in CRM and service management systems, collaborate with internal teams to clarify scope and coordinate handoffs, and build long-term customer relationships. Fire Protection Services, LLC provides recurring inspection, testing, maintenance, service, and repair of fire and life safety systems for commercial businesses throughout Georgia. The company was founded in 1988 and describes itself as Georgia’s largest inspection-focused fire and life safety company.

Requirements

Sales experience, preferably in a service-based environment involving phone follow-up and in-person meetings.
Ability to learn technical information and explain it clearly to non-technical customers.
Strong verbal and written communication skills.
Comfort making outbound calls, initiating conversations, and navigating objections.
Proven ability to manage time, priorities, and a high volume of open follow-ups.
Ability to work independently while collaborating with a team.
Experience using CRM systems and sales tracking tools.

Nice To Haves

Fire and life safety industry experience, especially with fire sprinkler and fire alarm systems.

Responsibilities

Follow up by phone and email with existing inspection customers who have received repair quotes.
Explain inspection deficiencies and proposed repairs in clear, plain language.
Answer customer questions about repair scope, pricing, timing, and why work is needed.
Address concerns and objections to help customers feel confident approving work.
Secure quote approvals and required documentation, such as signed approvals or purchase orders.
Manage and prioritize open quotes based on age, value, and deficiency severity.
Maintain a consistent follow-up cadence until quotes are approved or closed out.
Keep accurate records of customer contact, quote status, and next steps in CRM and service management systems.
Collaborate with Operations, Customer Service, and field technicians to clarify scope, request quote revisions, and support a smooth handoff to scheduling.
Identify additional customer needs during conversations and route them to the appropriate team.
Build and maintain strong, long-term customer relationships.
Own open-quote follow-up activity and approval results; meet or exceed monthly quote conversion goals and quarterly approved repair revenue targets.
Maintain established weekly activity metrics, including calls, customer conversations, and approvals.
Follow up promptly on new quotes and prevent aging quotes from going stale.
Demonstrate accountability, effective internal partnership, and ongoing improvement in sales skills, system knowledge, and sales approach.