Repair Representative

Philips • Murrysville, PA

4d • Onsite

About The Position

The Repair Representative supports Sleep & Respiratory Care customers by providing timely, accurate assistance with product repairs, replacements, warranty needs, and other post-sales service requests. This office-based role is located in Murrysville, Pennsylvania. Office-based teams work in person at least three days per week; onsite roles require full-time presence at company facilities.

The representative handles customer service requests through phone, email, and e-store channels, researches inquiries, shares information about products, services, and established processes, and coordinates service requests. The role requires accurate documentation and clear, organized communication to deliver a positive customer experience. Candidates must reside in or within commuting distance of Murrysville, PA, and have US work authorization; visa sponsorship and relocation benefits are not available.

Requirements

• High school diploma or vocational education.
• At least 1 year of customer service or call center experience.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Professional email communication skills.
• Ability to learn and follow established processes and systems in a regulated environment.
• Strong written and verbal communication skills, organization, attention to detail, and ability to manage multiple priorities and collaborate.
• Ability to perform the position's minimum physical, cognitive, and environmental job requirements, with or without accommodation.
• US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
• Must reside in or within commuting distance of Murrysville, Pennsylvania.

Nice To Haves

• Associate degree or higher.

Responsibilities

• Provide post-sales customer support for product repairs, replacements, warranty requests, estimates, invoices, and other service-related needs.
• Respond to customer requests through phone, email, and e-store service channels.
• Research and resolve customer inquiries, providing information about products, services, and established processes as needed.
• Coordinate service requests and guide customers through the repair and service process.
• Maintain accurate documentation and deliver a positive customer experience through clear communication, organization, and attention to detail.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health savings account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Comprehensive Philips Total Rewards benefits program.
• Other compensation may include an annual incentive bonus, sales commission, or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED