Component Repair Representative
About The Position
The Component Repair Representative coordinates aircraft component repairs with external Maintenance, Repair, and Overhaul (MRO) suppliers at Team JAS’s onsite facility in Jacksonville, Florida. The role ensures repair orders move efficiently from initial receipt through completion and redelivery, while helping maintain turnaround times, control costs, support component availability, and meet customer requirements. Working with Sales, Purchasing, Logistics, Quality, and Customer Support, the representative manages multiple repair orders, maintains accurate records in Quantum Control, follows up with suppliers, and resolves issues that could affect customer commitments. The position calls for an organized, detail-oriented, proactive problem-solver with strong communication skills who can work effectively in a fast-paced, deadline-driven environment.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in order management, repair administration, customer service, supplier coordination, or a related aviation, manufacturing, or technical environment.
- Strong organizational skills and the ability to manage multiple orders, priorities, and deadlines.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Strong attention to detail and commitment to maintaining accurate records.
- Ability to communicate and collaborate effectively with suppliers, customers, and internal departments.
- Strong problem-solving skills, follow-through, and ability to take ownership of assigned responsibilities.
- Ability to work effectively in a fast-paced, deadline-driven environment.
Nice To Haves
- Experience in aviation, aerospace, or MRO operations.
- Experience with Quantum Control or a similar ERP/MRO management system.
- Familiarity with aircraft component repair processes, repair orders, and supplier quotations.
- Experience monitoring supplier performance, repair costs, and turnaround times.
- Knowledge of rotable components, inventory availability, and repair cycle management.
- Familiarity with supplier quality requirements and aviation industry documentation.
- Ability to interpret technical documentation, part numbers, and repair-related terminology.
Responsibilities
- Create, process, and manage external repair orders in Quantum Control, ensuring timely completion within established cost, quality, and turnaround-time requirements.
- Coordinate with approved repair vendors, obtain quotations, monitor repair progress, and resolve issues affecting schedules or customer commitments.
- Monitor open and overdue repair orders, maintain accurate estimated shipping dates, and proactively expedite orders to meet deadlines.
- Prepare and review repair quotations, coordinate approvals, process flat-rate exchanges and repairs, and ensure accurate documentation and billing.
- Maintain complete, current repair order information in Quantum Control, including statuses, costs, notes, and milestones.
- Collaborate with Sales, Purchasing, Logistics, Quality, and Customer Support to coordinate repair activities and meet customer requirements.
- Respond to repair-related inquiries, communicate order updates, and professionally and efficiently assist with resolving concerns.
- Help monitor vendor turnaround times, responsiveness, repair quality, and cost performance, and identify opportunities for improvement.
- Monitor repair activity affecting rotable inventory availability, identify potential shortages or delays, and coordinate alternative solutions with internal teams.
- Create external repair orders within one business day of customer receipt.
- Keep internal teams informed about repair progress, potential issues, and recovery plans.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
