Repair Representative - St. Louis, MO

Enterprise Mobility•Olivette, MO

5d•$18 - $19•Remote

About The Position

Enterprise Fleet Management is hiring a Repair Representative to assist customers with emergency needs involving towing, rentals, glass, and physical damage repair coordination. The role obtains, evaluates, analyzes, negotiates, and monitors tow, rental, and glass repairs, and assists with coordination of body and mechanical repairs as needed. This is a full-time, work-from-home position for someone residing in the St. Louis Metropolitan area. The department operates Monday through Friday, 7 a.m. to 7 p.m. CST. The pay range is $17.69–$19.14 per hour. Pay within the range depends on factors including relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. Enterprise Fleet Management is a privately held, full-service fleet management business serving companies, government agencies, and organizations with medium-sized fleets. It has more than 50 fully staffed offices nationwide and a North American fleet of 800,000 vehicles. The company describes itself as committed to investing in and developing its people and doing the right thing by customers and employees.

Requirements

Must reside in the St. Louis Metropolitan area.
At least one year of customer service experience.
At least one year of administration experience.
Intermediate knowledge of Microsoft Office applications, including Word and Excel.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must meet all work-from-home technical requirements: reliable, consistent high-speed internet through a terrestrial cable or fiber provider (not DSL or satellite), minimum validated upload speed of 5 Mbps and download speed of 25 Mbps, and connection latency below 100 ms.
Competencies include executing, customer service, attention to detail, analyzing, communication, and flexibility.

Nice To Haves

Automotive repair experience.
Bachelor’s degree or associate degree in automotive collision repair or a similar field.

Responsibilities

Field calls to assist customers with emergency needs, including towing, rentals, and physical damage coordination.
Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost-effective repairs.
Ensure timely payment of vehicle repairs and parts invoices.
Request and review tax and business certificates to ensure compliance with company requirements.
Work closely with all Risk Management teams to achieve and maintain department expectations and goals.
Assist Claims Support Coordinators with call-backs and follow-ups as needed.