Repair Planner

Craftsman Collision•Kelowna, BC

9d•Onsite

About The Position

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada. They are seeking a Repair Planner for their Kelowna location in B.C. The successful candidate will support customer service, initial estimates, and repair plans. Primary duties are focused on the reduction of customer effort and vehicle throughput, while also being active in quality control, insurance relations, and parts.

Requirements

Minimum of 1.5 years of progressive industry experience, including experience in sales, customer service, or leadership
Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered
Experience working in a fast-paced, team-oriented environment
Proficient in Mitchell Estimating, Audatex, ALLDATA
Experience using Craftsman Management System or similar platform
Knowledge and experience in ADAS systems, vehicle calibrations, and emerging vehicle technologies
Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers
A well-defined sense of diplomacy, including negotiation and conflict resolution skills
Demonstrated time management, problem solving, critical thinking and sound judgement skills
Strong interpersonal skills with customer service-oriented attitude
Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications
Demonstrated desire and aptitude for learning and development
Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years
Must be legally entitled to work in Canada with no restrictions

Nice To Haves

Working towards I-CAR Platinum certification an asset

Responsibilities

Supports daily operations by providing leadership to ensure stakeholder objectives are met in a safe, effective, ethical and positive manner
Supports management of shop in alignment with The Craftsman Way (TCW)
Supports daily production, work flow and quality control of the shop
Uses company dashboard to accurately identify and prioritize tasks
Actively participates in daily production meetings
Utilizes expert understanding and application of all insurance specific policies and procedures
Identifies and orders parts from the management system after completing repair plan
Assists with educating customers about claims and repair process
Maintains awareness of production deadlines and updates customers as required
Provides customer service at vehicle drop off and pick up, including reviewing replacement vehicle and customer vehicle
Walks with purpose, demonstrates care about the whole vehicle and all stakeholders
Supports pre and post vehicle diagnostic scanning
Checks for vehicle recalls while building repair plans
Reviews vehicle history in Craftsman Management System
Proactively takes steps and leverages all systems and resources to reduce effort in order to increase touch time and reduce vehicle days in shop
Works with the Shop Manager, Assistant Shop Manager, Operations team, People and Culture Team, and Health, Safety and Environment Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards
Ensures compliance with internal policies, procedures and guidelines to promote their consistent application within the Company
Contributes to the goal of closing all files within 24 hours of vehicle delivery
Supports company standards in SPARKLE, safety and security
Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external
Other related duties as assigned