Repair Planner/Estimator

POWERGROUP Resources•Hamilton, ON

4h•Onsite

About The Position

Waterdown Collision is a family-run Collision Repair Facility that has been serving the GHA for 50 years. Conveniently located at Highway 5 & Highway 6 in Flamborough, our center is about to expand to a new facility, designed to utilize advanced equipment and modern technology for a 30,000sq ft state of the art facility. Our growing team is seeking an enthusiastic Repair Planner to join us at Waterdown Collision. The Repair Planner will work to ensure that our valued clients receive our legendary “Best in class” customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction.

Requirements

5+ years of direct experience as a repair planner/estimator or in a senior collision estimating role
Proficiency with Mitchell Cloud Estimating and Qapter
Working proficiency with Bodyshop Connect, Collision Link, Partsbridge, and Parts Kick
Knowledge of collision repair operations including estimating, production scheduling, and meeting repair deadlines
Familiarity with insurance repair procedures and guidelines
Experience coordinating with insurance representatives, production staff, customer service staff, and clients on repair status and approvals
Experience negotiating repair times with insurance representatives
Experience handling client concerns and dissatisfaction in a customer-facing setting
Valid driver’s license
English proficiency sufficient for professional verbal and written communication
Legally eligible to work in Canada

Nice To Haves

Core Competencies: Exemplary Customer Service, Accountability and Dependability, Time Management, Problem Solving, Decision Making and Judgement, Ethics and Integrity, Planning and Organizing, Communication & Negotiation, Energy and Stress Management, Teamwork

Responsibilities

Handle appraisals, repair orders and supplements from start to finish
Produce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goals
Upload initial, supplement, and final bills as necessary to the insurance company
Ensure ongoing communication with insurance partners, production staff and customer service specialists.
Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company’s gross profit goals
Maintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)
Participate in daily release meetings in order to provide key information to managerial staff
Participate in weekly company meetings and be willing to attend training programs to enhance performance both, personally and professionally
Maintain a safe and clean environment in which to work that reflects the excellent working conditions of the company
Work to resolve any client concerns or dissatisfaction.
Cultivate a positive working relationship with team members and management.
Communicate and document repair status to clients and insurance partners.
Maintain complete knowledge and comply with company and departmental policies, procedures and standards.