Repair Manager, LED

Production Resource Group•Van Nuys, CA

About The Position

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E-sports and Corporate live events. Our clients and partners rely on PRG’s innovation, experience and in-depth expertise in video, lighting, rigging, staging, virtual productions, and set & automation systems to bring their creative visions to life. With 38 offices located in North America, South America, Europe, the Middle East, Asia and Australia, PRG offers the ability to provide services worldwide by collaborating with our local partners.

Requirements

Strong ability to prioritize and multi-task
Proven History of outstanding customer service and problem-solving abilities
Strong knowledge of LED equipment and electronic systems.
Highly detail-oriented with superior organizational skills
Exceptional customer and communication skills and relationships; strong understanding of business goals and standards for customer service.
Must possess excellent interpersonal, clear verbal and written communication.
Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision.
Strong computer skills will be required for success in this potion.
Proficient in full Microsoft Office suite (Outlook, Excel, Word, Share Point) and a firm grasp of common computer productivity tools and equipment.
Strong ability to troubleshoot and problem-solve in a time-sensitive production environment
Good knowledge of the principles and practices of workplace safety and of modern office procedures and practices.
High school diploma or equivalent education
Computer knowledge (Microsoft Office Suite)
5+ years of applicable experience with service of A/V, Audio, Lighting, LED and Video equipment

Nice To Haves

Bachelors preferred
a plus

Responsibilities

Manage and supervise assigned repair and service employees.
Establish performance expectations and accountability throughout the department.
Oversee the maintenance, repair, or outsourcing of repairs for LED rental inventory.
Partner with Asset Management to establish repair priorities and objectives.
Monitor equipment in repair using 30-, 60-, and 90-plus-day thresholds.
Ensure repair departments meet established equipment repair deadlines.
Oversee required annual equipment inspections.
Establish consistent LED repair processes and equipment standards across locations.
Ensure employees follow current Technical Service Notices, manufacturer updates, repair procedures, and software standards.
Maintain accurate repair, testing, inspection, and equipment-status records.
Manage repair activity and equipment status through TEAM.
Oversee test equipment used by repair departments.
Manage warranty claims, replacement parts, RMA programs, and outsourced repairs.
Maintain appropriate parts and supply inventory in coordination with Procurement and National Service Managers.
Oversee the quoting, completion, and billing of service calls and customer repairs.
Identify repair trends and operational inefficiencies and implement process improvements.
Ensure compliance with company safety, quality, maintenance, and documentation requirements.
Perform other duties as assigned.