Repair Coordinator - Pumps
About The Position
This role involves managing customer inquiries, providing technical support, and coordinating repairs for pumps. The position requires handling RFQs, technical assistance, equipment and product support, and expediting deliveries. The Repair Coordinator will manage multiple project inquiries and quotations, assist customers with application requirements, and ensure accurate order entry and purchasing. Building strong customer relationships is essential. The job demands a high level of commitment, knowledge, and the ability to perform under pressure with frequent interruptions. Regular and predictable attendance is mandatory. Some travel may be required, and participation in an after-hours and weekend 'On-Call' rotation is expected.
Requirements
- Ability to handle RFQs, technical assistance/support, equipment manufacturer support, technical product support, and delivery expediting.
- Skills in managing multiple project inquiries and quotations.
- Capability to facilitate customer application requirements for assembly, sizing, and product selection.
- Proficiency in completing quotes, order entry, and purchase orders accurately.
- Strong relationship-building skills.
- Ability to remain alert and aware of surroundings.
- Capacity to handle job demands in terms of knowledge, skills, and commitment.
- Ability to work under urgency and pressure for prompt, accurate results.
- Proficiency in multi-tasking and managing interruptions.
- Regular and predictable attendance is essential.
Nice To Haves
- Attend preferred training.
Responsibilities
- Receive and handle customer inquiries via phone and email, including RFQs, technical assistance, equipment manufacturer support, technical product support, and delivery expediting.
- Manage multiple project inquiries and project quotations.
- Facilitate customer application requirements for assembly, sizing, and product selection.
- Attend required and preferred training.
- Participate in an after-hours and weekend ‘On-Call’ rotation.
- Accurately complete quotes, order entry, and purchase orders.
- Build and cultivate solid customer relationships.
- Remain alert and aware of surroundings at all times.
- Travel may be required.
- Perform duties under urgency and pressure for prompt, accurate results.
- Multi-task and manage interruptions effectively.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
