Repair & Calibration Services Customer Success Manager, Expert

Keysight Technologies, Inc.•Pueblo, CO

8d•Onsite

About The Position

Join KGSO in a customer-success role accountable for value realization and operational success across critical repair, calibration, and professional services contracts. Act as the trusted customer partner connecting contractual commitments, service delivery, business outcomes, and growth opportunities. Success requires customer advocacy, KPI governance, executive communication, analytical rigor, and end-to-end escalation ownership.

Requirements

8+ years of relevant business development, customer success, sales, service and support, program management, and/or analytics experience in test and measurement or an adjacent industry.
Demonstrated exceptional ability in the following areas:
Knowledge of repair and calibration services and related professional services contracts
Strategic account management, customer advocacy, executive communication, and contract stewardship
KPI governance, customer-health reporting, success planning, forecasting, and executive business reviews
Escalation leadership, structured problem-solving, corrective-action management, and ownership through closure
Cross-functional influence, accountability, commercial judgment, and continuous-improvement leadership
Working knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platforms
Bachelor’s degree in Engineering, Business, Analytics, or equivalent experience; advanced degree preferred
Travel as required for critical customer reviews and escalations
U.S. citizenship required
ITAR statement: This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items. Employment in this position for non-U.S. persons is contingent on Keysight’s ability to obtain any required government authorizations.
We are unable to support visa sponsorship for this position.

Nice To Haves

advanced degree preferred

Responsibilities

Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle
Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviews
Drive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomes
Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure
Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities
Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments
Provide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narratives