Renters Insurance Program Manager

Weidner Apartment Homes•Kirkland, WA

43d•$90,000 - $105,000•Onsite

About The Position

The Renters Insurance Program Manager leads the Insurance Compliance Specialist team and owns renters insurance compliance for the entire Weidner portfolio. This is a high-impact, high-visibility role requiring a predisposition for action, sharp judgment, and a high level of accountability. The Renters Insurance Program Manager trains and supervises the specialists who intake, review, and correct renters insurance evidence; manages the relationship with the preferred insurance providers; produces monthly, quarterly, and annual reporting; and reconciles the monthly premium remittance. The role works daily with on-site associates, regional leaders, corporate departments, and external vendors, and is expected to provide excellent customer service in every one of those interactions.

Requirements

Minimum of two years of renters insurance experience, either from an insurance carrier’s perspective or as a representative of a landlord in the multifamily housing space
Minimum of two years of experience supervising direct reports, including assigning work, reviewing quality of work, and conducting performance reviews
Intermediate Microsoft Excel skills, including pivot tables, lookup formulas, and reconciling large data sets; proficient with Word, PowerPoint, and Outlook; willing and able to learn new software programs
Excellent written and verbal communication skills, including comfort initiating direct conversations with associates and vendors to resolve issues
Follow Weidner’s Mission, Vision and Values and comply with all of Weidner’s policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Work effectively and cooperatively in a team environment and independently
Work in a fast-paced environment with strong motivation to learn and contribute on a daily basis
Prompt with regular attendance; maintain a professional appearance in accordance with the company dress code
Ability to work overtime as requested
Ability to work 5 days a week in the Kirkland home office
Valid and current driver’s license
Travel within the United States and Canada; valid passport

Nice To Haves

Bachelor’s degree preferred
Experience within the multifamily or apartment industry preferred
Experience reviewing and reconciling vendor billing, remittance, or account statements; bookkeeping or accounting experience preferred
Experience developing training materials and delivering training to employees or field teams
Experience producing recurring reporting for leadership and explaining results to non-technical audiences
Experience with Yardi or a comparable property management system; experience with an insurance compliance tracking platform preferred
Experience handling confidential resident, vendor, and financial information in accordance with company data privacy and ethics standards

Responsibilities

Manage the day-to-day performance and workload of the Insurance Compliance Specialists, including assigning and prioritizing work, monitoring quality and turnaround times, addressing performance concerns as they arise
Conduct regular one-on-one check-ins and formal performance reviews with direct reports, set individual and team goals aligned with department objectives, and provide ongoing coaching and feedback
Interview candidates and make hiring, promotion, and corrective action recommendations for the Renters Insurance team; onboard new team members and identify development opportunities that support career growth for direct reports
Serve as the escalation point for complex or disputed renters insurance evidence, resolve exceptions the Insurance Compliance Specialists are unable to close, and conduct quality reviews of the team’s work
Create and maintain training documents used by the Insurance Compliance Specialists and on-site associates, assess training needs by community and by region, and partner with regional leaders to deliver training as needed
Manage the preferred provider program and engage with preferred providers to maintain program efficiency, compliance, and service standards
Review and reconcile monthly billing and premium remittance with preferred providers, and research and resolve discrepancies
Produce monthly, quarterly, and annual renters insurance compliance reporting as assigned, and surface trends, exceptions, and portfolio-level risk to the Director of Risk Management & Insurance
Identify opportunities for process enhancement, cost containment, and operational efficiency within renters insurance compliance
Influence and motivate others, including vendors and cross-functional teams, to meet deadlines while upholding quality standards
Communicate regularly with the Director of Risk Management & Insurance and partner with regional leaders, on-site teams, and corporate departments to resolve compliance issues
Demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customers

Benefits

Medical, Dental, and Vision Insurance
Employer-paid Basic Life Insurance
Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
401(k) Retirement Plan with company match of up to 4% of your eligible income
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
Vacation accrual, with no usage waiting period upon accrual
Sick time accrual, with accrued time usage eligibility after 60 days of employment
Nine company-designated paid holidays annually
Employee apartment discount available at Weidner communities, subject to availability and community guidelines
Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications
Opportunities for professional growth and advancement within a nationally recognized property management company