Rental Specialist

Yancey Bros. Co. • McDonough, GA

15h

About The Position

The Rental Specialist acts as an inside sales representative for the Cat Rental Store (CRS), handling customer transactions by phone and in person. The role supports customer satisfaction and maximizes machine utilization within the designated trade area. It also requires accurate maintenance of related paperwork and databases.

The position focuses on understanding customer needs, coordinating equipment availability and maintenance with the shop, and ensuring timely equipment delivery and pickup. The Rental Specialist administers rental agreements and rental dates, processes returned equipment by verifying hours and fuel needs, records daily customer interactions, and responds professionally to complaints with solutions.

Requirements

• Prior sales experience.
• Strong leadership skills, a competitive nature, and initiative.
• Enjoy talking with people, developing customer relationships, and working in a team environment.
• High school diploma or equivalent.
• Computer skills including Internet Explorer, Excel, Access, Word, and PowerPoint.
• Ability to comprehend, speak, and write English.
• Excellent interpersonal and communication skills, in person and over the telephone.
• Creative thinking and problem-solving ability.
• Highly organized in a fast-paced work environment.
• Valid driver’s license and acceptable driving record.

Nice To Haves

• Bachelor’s degree from a four-year college or university, or related equivalent experience.
• Knowledge of Spanish.

Responsibilities

• Provide superior customer service and ensure customers are taken care of.
• Determine customers’ needs and help them have the best rental experience possible.
• Check equipment availability with the shop and schedule maintenance to meet deadlines.
• Ensure equipment is delivered and picked up on time to meet customer needs.
• Administer rental agreements, including rental out and in dates.
• Process returned equipment in the system by verifying hours and whether fuel is needed.
• Maintain accurate paperwork and databases.
• Record daily logs of phone calls and customer interactions.
• Handle customer complaints professionally and offer solutions.
• Participate in the required safety program and work safely.
• Complete additional tasks as assigned by management.

Benefits

• Aggressive compensation levels and competitive pay.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Paid holidays.
• Paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.
• Employee wellness programs.
• Paid vacations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED