Rental Specialist

Murphy Tractor & Equipment•Kansas City, MO

About The Position

The Rental Specialist is responsible for renting new and used equipment and selling attachments while meeting customer needs, growing market share, maintaining acceptable gross profit and rental volumes, and performing other sales department duties as directed by the Branch Manager. The equipment includes construction machinery used in earthmoving, underground construction, quarrying, crushing, paving, and recycling. The role develops customer relationships and rental opportunities, prepares quotes and contracts, coordinates equipment movement, handles orders, and supports customers through problem resolution. It also monitors inventory, rental expenses, accounts, and reporting, and may assist with rental collections and other assigned duties.

Requirements

High school diploma or GED.
Strong knowledge of heavy construction equipment used in earthmoving, underground construction, crushing, paving, and recycling.
Ability to communicate effectively with customers and coworkers.
Strong customer-service focus and ability to manage rentals.
Good skills operating vehicles and equipment used for demonstrations.
Strong knowledge of Microsoft Office and the Internet; basic knowledge of office machines, including copier, fax, and printer.
Strong attention to detail and ability to process work accurately.
Ability to work effectively in a team, meet commitments and deadlines, and complete documentation and reports on time.
Ability to multitask, organize and prioritize tasks, and complete them under time constraints.
Openness to new procedures, technology, and structure.
Ability to lift up to 50 pounds occasionally and frequently load, unload, and secure equipment and attachments.
Ability to work a flexible schedule, including some evenings and weekends, and travel out of the office 10% of the workday, including occasional overnight stays.

Nice To Haves

College degree, preferably with undergraduate coursework in business, marketing, finance, or a related field.
At least three years of equivalent experience as a rental manager in the heavy equipment industry.

Responsibilities

Establish and maintain relationships with potential and existing customers to support equipment rentals.
Increase customer loyalty, market awareness, and market share.
Understand customers’ needs, wants, concerns, satisfaction, and expectations.
Research industry market trends and competitive influences.
Track equipment locations and coordinate machine movement for rental and sales needs.
Visit key rental customers with Territory Sales Managers (TSMs) and Customer Equipment Support Managers (CESMs) as needed.
Work with TSMs and CESMs to develop rental opportunities.
Sell attachments priced under $10,000.
Prepare rental quotes based on customer needs.
Document customer problems and dissatisfaction, offer solutions, keep customers informed, and provide feedback on actions taken.
Prepare contracts; record and close orders.
Provide trade information to customers, TSMs, and Branch Managers as requested.
Maintain accurate, current lost-rental reports and prospect lists.
Follow processes for managing cleanup and damage invoicing to customers.
Monitor whole-goods inventory, including heavy equipment, compact equipment, and attachments.
Control rental-related expenses and review rental and hauling accounts.
Provide status reports and submit reports on lost-rental activity, evaluating the results.
Assist with rental collections when needed.
Attend required training and sales or rental meetings to stay current on equipment and promotions.
Perform other duties assigned by corporate management within the company’s objectives.