Rental Specialist

Yancey Bros. Co. • Augusta, GA

13d

About The Position

As the CRS Rental Specialist, you will act as an inside sales person for the Cat Rental Store (CRS), handling customer transactions over the phone and in person. The role is critical to customer satisfaction and maximizing machine utilization within the designated trade area. You will maintain associated paperwork and databases accurately, provide superior customer service, determine customers’ needs, coordinate equipment availability and maintenance, and ensure deliveries and pickups meet customer needs.

Requirements

• Prior sales experience.
• Strong leadership skills, a competitive nature, and initiative.
• Enjoy talking with people, developing customer relationships, and working in a team environment.
• High school diploma or equivalent.
• Computer skills, including Internet Explorer, Excel, Access, Word, and PowerPoint.
• Ability to comprehend, speak, and write English.
• Excellent interpersonal and communication skills, in person and over the telephone.
• Creative thinking and problem-solving ability.
• Highly organized in a fast-paced work environment.
• Valid driver’s license and acceptable driving record.

Nice To Haves

• Bachelor’s degree from a four-year college or university, or related equivalent experience.
• Knowledge of Spanish.

Responsibilities

• Provide superior customer service and determine customers’ needs to support a positive rental experience.
• Check equipment availability with the shop and schedule maintenance to meet deadlines.
• Ensure equipment is delivered and picked up on time to meet customer needs.
• Administer rental agreements, including rental-out and rental-in dates.
• Process equipment returns in the system, verifying hours and whether fuel is needed.
• Record daily logs of phone calls and customer interactions.
• Handle customer complaints professionally and offer solutions.
• Participate in required safety programs and work safely.
• Complete additional tasks as assigned by management.
• Accurately maintain associated paperwork and databases.

Benefits

• Aggressive compensation levels and competitive pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED