Rental/Shop Sales Associate
About The Position
Since 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike. This role delivers fast, friendly, and accurate service at the Rental and Repair counter by checking in/out rental tools, filling propane, up-selling add-ons, inspecting and cleaning returned equipment, cleaning rental trucks, and communicating repair status to customers. The associate will also maintain a clean, fully stocked, and organized rental area while occasionally covering the Lawn Sprinkler Center and promoting Ace Rewards, related products, and services. This is a full-time, part-time, or seasonal role with Rental POS mastery, propane certification, and hands-on equipment training. Praise worthy customer service is our goal in every customer interaction.
Requirements
- High school diploma or GED equivalent preferred.
- Customer service or retail experience.
- Rental, propane, or small-engine background a plus.
- Friendly, high-energy personality who loves turning rentals into $50–$200 add-on sales.
- Quick learner—masters Rental Place software, propane fill station, and repair invoicing in first week.
- Clear communicator—gives repair updates customers actually understand.
- Basic math for deposits, damage charges, and propane weight checks.
- Lift/carry up to 50 lbs repeatedly (propane tanks, pressure washers, rental carts).
- Stand/walk full shift; bend, kneel, climb in/out of trucks; work outdoors in all weather.
- Push/pull loaded hand trucks and clean with pressure washer/shop vac.
- Age 18 and older.
- Propane fill certification (or ability to earn within 30 days).
- Valid driver’s license + clean record (move rental trucks occasionally).
- Weekend and peak-season availability mandatory.
- Commitment to “clean gear, full add-ons, zero wait” rental culture.
Nice To Haves
- Rental, propane, or small-engine background a plus.
Responsibilities
- Greet customers, pull reservations, scan driver’s license, create Rental Place contracts, collect deposits, and apply damage waiver.
- Demo safe operation (chainsaw start, pressure-washer trigger, trencher controls) and load equipment into customer vehicles.
- Inspect returned equipment for damage, cleanliness, fuel/fluid levels; note issues, charge accordingly, and clean/ready for next rental.
- Fill 20-lb BBQ tanks, exchange 1-lb bottles, and recertify cylinders using digital scale and DOT log.
- Perform leak checks, replace O-rings, and educate customers on safe transport/storage.
- Upsell propane accessories (hoses, adapters, torches).
- Offer related goods and services on every transaction: blades, oil, safety gear, fuel cans, extended coverage, delivery.
- Enroll every eligible customer in Ace Rewards; hit daily attachment and propane add-on goals.
- Suggest repair drop-off or “while-you-rent” small fixes (chain sharpen, nozzle clean).
- Clean rental trucks after each use: wash exterior, vacuum/sanitize cab, refill fuel, check fluids and tires.
- Blow off grass, hose mud, wipe seats, and top off fluids on all returned rental items.
- Stage cleaned trucks with straps, blankets, and dollies for next reservation.
- Answer phone/email inquiries; communicate repair status, parts delays, and cost updates clearly and promptly.
- Build accurate repair invoices in POS: add labor, parts, tax; call customers when ready.
- Notify customers of additional findings and get approval before proceeding.
- Stock rental accessories (oils, blades, ear protection, propane fittings) and keep impulse displays full.
- Sweep shop bay, organize tool boards, empty trash, break down cardboard nightly.
- Keep propane cage organized and at 50+ tanks.
- Jump to Lawn Sprinkler aisle when needed: answer basic irrigation questions, pull fittings, demo timers, cut pipe, fill propane for sprinkler customers.
- Assist with trencher rentals and pipe-puller check-outs tied to sprinkler jobs.
- All other duties as assigned by store management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
