Rental/Shop Technician

BIG TOOL BOX INC•Parker, CO

3d•$18 - $24•Onsite

About The Position

Since 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike. Job Summary Perform expert small engine repairs on gas, battery-operated, and electric tools (mowers, trimmers, blowers, chainsaws, pressure washers, generators, tillers) and professional window/door screen repairs (rescreening, frame fabrication, spline replacement) in the Rental and Repair Shop of a locally owned Ace Hardware store. Work directly with customers to gather detailed information, troubleshoot issues, and return equipment “better than new” with clear explanations and preventive advice. Support rental fleet readiness through minor preventive maintenance and keep the shop organized, safe, and customer-ready. Full-time or part-time role with full tool set, screen station, and brand-specific training (STIHL, Honda, EGO, Briggs & Stratton). Praise worthy customer service is our goal in every customer interaction.

Requirements

High school diploma or GED; EETC certification, small-engine trade school, or equivalent experience.
2+ years combined small engine/power equipment repair (gas + battery) and 1+ year screen repair/fabrication; rental shop experience preferred.
Expert troubleshooter—diagnoses no-start in <10 min, finds intermittent battery faults, rebuilds carb in <30 min.
Exceptional customer communication—turns frustrated “it just died” stories into clear repair plans and loyal repeat customers.
Proficiency with compression testers, multimeters, torque wrenches, carb tools, screen rollers, miter saw.
Comfort explaining technical repairs simply and upselling preventive items (fuel stabilizer, battery care kits, pet screen).
Lift/carry up to 50 lbs repeatedly (mowers, generators, pressure washers).
Stand/walk full shift; bend, kneel in shop bay; fine motor skills for tiny carb jets and spline rolling.
Work indoors/outdoors in heat, cold, noise, and fuel fumes.
Age 18 years or older
Valid driver’s license (parts runs or occasional pick-up/drop-off).
Weekend and peak-season availability (spring startup, fall tune-up, screen season).
Passion for fixing things right the first time and teaching customers how to keep them running.
High school diploma
1 year of experience in small engine repair
Proficiency in MS Office
Experience with point of sale systems
Familiarity with workload tracking systems
Ability to work independently
Strong attention to detail
Ability to diagnose electrical problems
Demonstrated mechanical aptitude
Proficiency in engine diagnostics

Nice To Haves

rental shop experience preferred
3+ years of experience in small engine repair
3+ years of retail experience

Responsibilities

Interview customers to collect complete symptom history (when it started, what changed, fuel type, last use); ask follow-up questions to pinpoint root cause.
Diagnose no-starts, bogging, smoking, vibration, battery/charger faults, or electrical issues on gas, battery, and corded tools.
Explain findings, repair options, and costs in plain language; offer same-day, next-day, or “while-you-shop” service when possible.
Repair 2-cycle and 4-cycle engines: carb rebuilds, fuel system flush, ignition coils, spark plugs, recoil starters, blade/clutch service.
Service battery-operated tools (EGO, Milwaukee, DeWalt, STIHL): battery diagnostics, charger testing, motor brush replacement, switch repair.
Perform landscape equipment repairs: sharpen mower blades/chainsaw chains, replace belts, cables, wheels, tines; adjust carb, governor, and safety switches.
Conduct minor rental fleet maintenance: oil changes, air filters, spark plugs, tire pressure, battery load tests, and 50-point PM checklists.
Measure, cut, and bend aluminum frame stock on screen table; build custom window and solar/screen door frames to 1/16" accuracy.
Install fiberglass, pet-resistant, solar, or no-see-um mesh using spline roller; replace corners, pulls, and tension springs.
Repair customer frames: patch tears, re-spline, straighten bends, replace door hardware.
Build and stock common pre-made screen sizes for instant grab-and-go sales.
Write detailed repair tickets: symptoms, diagnosis, parts used, labor, test results, photos.
Lookup and order OEM parts via PartSmart, STIHL iCademy, Honda PowerLink, EGO portal.
Test every repair: start/run under load, verify battery charge cycles, check screen tension/operation.
Keep bench and screen area clean, tools organized, floor swept; lock flammables nightly.
Assist rental counter during peaks: check-in/check-out, demo safe operation, propane fills.
Tag out unsafe equipment and red-tag customer units with safety risks.
All other duties as assigned by store management.