Rental Shop Lead - Giants Ridge

Guest Services • Biwabik, MN

1d • $17 • Onsite

About The Position

Under the supervision of the Rental Shop Manager, the Rental Shop Lead assists in the daily operations of the rental shop, ensuring a high standard of guest service, cleanliness, equipment presentation, and quality control. This position provides support in all aspects of rental services, along with assisting climbing wall operations and serves as a backup for Lift Operations as needed.

Requirements

• Knowledge of mountain sport equipment required.
• Ability to pass Rossignol training and certification program.
• Proficiency in point-of-sale and rental management software.
• Strong organizational skills and attention to detail.
• Ability to problem-solve, multitask, and communicate effectively in a team environment.
• Comfortable working in a resort setting with varying responsibilities.
• Availability to work days, evenings, weekends, and holidays as needed.
• Ability to lift, carry, and push up to twenty-five (25) pounds regularly, thirty (30) to thirty-five (35) pounds frequently, and up to fifty (50) pounds occasionally.
• Ability to stand or sit for extended periods.
• Physical presence at the job site is essential to perform job duties.
• Ability to read, write, and communicate effectively in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Strong verbal communication skills, including the ability to interact clearly with guests and coworkers in a fast-paced environment.

Nice To Haves

• High School Diploma/GED preferred.
• Previous customer service experience preferred.
• Customer service experience preferred.

Responsibilities

• Provides guidance and support to Rental Shop Attendants, assists in training on proper equipment handling, software use, and guest service techniques.
• Reports performance concerns or training needs to the Rental Shop Manager.
• Assists guests with mountain sports equipment rentals, including fitting and adjusting equipment, filling out rental forms, and answering questions.
• Monitors daily rental operations, problem-solves as needed, and ensures a smooth guest experience, including handling guest concerns and resolving minor disputes.
• Maintains cleanliness, organization, and proper presentation of rental mountain sports equipment and facilities.
• Demonstrates basic mechanical skills to inspect, adjust, and perform minor repairs on mountain sports equipment to ensure proper function and guest safety.
• Prevents internal and external theft by maintaining awareness and enforcing shop policies.
• Attends and participates in meetings as required.
• Performs opening and closing procedures in the absence of the Rental Shop Manager.
• Supports pre- and post-season setup and teardown of the rental shop under the Rental Shop Manager’s direction.
• Assists with tracking rental mountain sports equipment and inventory, ensure proper check-in and check-out processes.
• Completes data input, transaction processing, and daily paperwork organization using point-of-sale and rental management software.
• Assists in base area snow removal as needed.
• Assists with climbing wall operations under the direction of the Mountain Sports Shop Manager, ensuring safety protocols are followed.
• Acts as a backup for Lift Operations as assigned, support lift operations staff as needed and ensuring adherence to safety protocols.
• Performs other related duties as directed or required.

Benefits

• Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support.
• HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings – Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security.
• Paid Time Off – Take time to rest, relax and recharge with generous PTO.
• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges – Hit the greens with complimentary golfing at our two championship golf courses.
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees