Rental Shop Lead - Giants Ridge
About The Position
Under the supervision of the Rental Shop Manager, the Rental Shop Lead assists in the daily operations of the rental shop, ensuring a high standard of guest service, cleanliness, equipment presentation, and quality control. This position provides support in all aspects of rental services, along with assisting climbing wall operations and serves as a backup for Lift Operations as needed. ESSENTIAL FUNCTIONS Provides guidance and support to Rental Shop Attendants, assists in training on proper equipment handling, software use, and guest service techniques. Reports performance concerns or training needs to the Rental Shop Manager. Assists guests with mountain sports equipment rentals, including fitting and adjusting equipment, filling out rental forms, and answering questions. Monitors daily rental operations, problem-solves as needed, and ensures a smooth guest experience, including handling guest concerns and resolving minor disputes. Maintains cleanliness, organization, and proper presentation of rental mountain sports equipment and facilities. Demonstrates basic mechanical skills to inspect, adjust, and perform minor repairs on mountain sports equipment to ensure proper function and guest safety. Prevents internal and external theft by maintaining awareness and enforcing shop policies. Attends and participates in meetings as required. Performs opening and closing procedures in the absence of the Rental Shop Manager. Supports pre- and post-season setup and teardown of the rental shop under the Rental Shop Manager’s direction. Assists with tracking rental mountain sports equipment and inventory, ensure proper check-in and check-out processes. Completes data input, transaction processing, and daily paperwork organization using point-of-sale and rental management software. Assists in base area snow removal as needed. Assists with climbing wall operations under the direction of the Mountain Sports Shop Manager, ensuring safety protocols are followed. Acts as a backup for Lift Operations as assigned, support lift operations staff as needed and ensuring adherence to safety protocols. Performs other related duties as directed or required.
Requirements
- High School Diploma/GED preferred.
- Previous customer service experience preferred.
- Knowledge of mountain sport equipment required.
- Ability to pass Rossignol training and certification program.
- Proficiency in point-of-sale and rental management software.
- Strong organizational skills with the ability to coordinate multiple priorities.
- Excellent problem solving and communication skills.
- Basic mathematical skills.
- Ability to read, write, and communicate effectively in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Strong verbal communication skills, including the ability to interact clearly with guests and coworkers in a fast-paced environment.
- Ability to move frequently within the facility, including bending, lifting, and reaching.
- Ability to lift, carry, and push up to twenty-five (25) pounds regularly, thirty (30) to thirty-five (35) pounds frequently, and up to fifty (50) pounds occasionally.
- Ability to stand or sit for extended periods.
- Ability to work days, evenings, weekends and holidays as business needs dictate.
- Physical presence at the job site is essential to perform job duties.
Nice To Haves
- Customer service experience preferred.
- Knowledge of mountain sports equipment required.
- Ability to pass Rossignol training and certification program.
- Strong organizational skills and attention to detail.
- Proficiency in point-of-sale and rental management software.
- Ability to problem-solve, multitask, and communicate effectively in a team environment.
- Comfortable working in a resort setting with varying responsibilities.
- Availability to work days, evenings, weekends, and holidays as needed.
Responsibilities
- Provides guidance and support to Rental Shop Attendants, assists in training on proper equipment handling, software use, and guest service techniques.
- Assists guests with mountain sports equipment rentals, including fitting and adjusting equipment, filling out rental forms, and answering questions.
- Monitors daily rental operations, problem-solves as needed, and ensures a smooth guest experience, including handling guest concerns and resolving minor disputes.
- Maintains cleanliness, organization, and proper presentation of rental mountain sports equipment and facilities.
- Demonstrates basic mechanical skills to inspect, adjust, and perform minor repairs on mountain sports equipment to ensure proper function and guest safety.
- Prevents internal and external theft by maintaining awareness and enforcing shop policies.
- Performs opening and closing procedures in the absence of the Rental Shop Manager.
- Supports pre- and post-season setup and teardown of the rental shop under the Rental Shop Manager’s direction.
- Assists with tracking rental mountain sports equipment and inventory, ensure proper check-in and check-out processes.
- Completes data input, transaction processing, and daily paperwork organization using point-of-sale and rental management software.
- Assists in base area snow removal as needed.
- Assists with climbing wall operations under the direction of the Mountain Sports Shop Manager, ensuring safety protocols are followed.
- Acts as a backup for Lift Operations as assigned, support lift operations staff as needed and ensuring adherence to safety protocols.
Benefits
- Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support.
- HSAs, FSAs and more to help you manage healthcare costs.
- 401(k) retirement plan, featuring a company match to help you build financial security.
- Generous PTO.
- Free employee passes and discounts for your family.
- Complimentary golfing at our two championship golf courses.
- Save on delicious food, stylish apparel and must-have accessories.
- Flexible Scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
