RENTAL SERVICE SUPERVISOR

Carter Machinery•Fredericksburg, VA

3d•$79,000 - $101,000•Onsite

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Requirements

Minimum five years’ service-related experience in heavy construction equipment industry
High School diploma or equivalent
Thorough knowledge of the function and repair of heavy construction equipment
Strong mechanical knowledge
Excellent customer service skills
Strong communication with excellent oral and written communication skills

Nice To Haves

Previous supervisory experience a plus
Proficiency in use of a computer; able to adapt to changing technology
Organization and ability to prioritize and multi-task
Attention to detail
Promotion of a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Responsibilities

Oversee work order closing process; Open and review work orders for accuracy and completeness, and the appropriateness of parts and labor, and close work orders to invoice, as needed
Maintain good customer relations through communication and continual contact; Address customer concerns and disputes and resolve in timely manner
Oversee the daily workflow of the service department
Ensure all technicians follow safe work practices without exception; Conduct monthly safety meetings; Ensure all technicians receive adequate training and instruction prior to operating any piece of equipment
Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided
Manage service logistics, including use of materials, equipment, and employees; Ensure needed equipment and tooling is available to Technicians; Order parts as needed for jobs
Coordinate and develop technician work schedules; Communicate repair plans to technicians to align with customer quotes
Conduct constructive and timely performance reviews for service technicians; Wages are to be discussed at least once annually with each employee
Monitor productivity and repair quality
Address issues impacting completion of repair plan in time quoted to customers
Establish and implement maintenance schedules for all service vehicles and equipment Conduct inspections of trucks, cranes, compressors, and truck beds, as required
Work in coordination with team to achieve Continuous Improvement goals and objectives
Perform other related duties as assigned