Rental Service Manager

Warren CAT•Odessa, TX

10d•Hybrid

About The Position

The Rental Service Manager directs, manages and coordinates rental service activities of multiple establishments to install, service, maintain and repair equipment that is rented, leased or sold by performing duties personally or through subordinate supervisors.

Requirements

Four year degree in related field from an accredited college or university or 5-10 years related experience and/or training, or equivalent combination of education and experience.
Specific brand training on fleet equipment.
Five years experience with Caterpillar product lines.
Ability to teach other mechanics how to maintain and repair equipment.
Strong administrative and relationship skills to keep all repair tasks flowing in a timely manner while documenting parts and labor costs.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Technical background related field.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Valid Driver's License / Clean Driving Record.
Professionalism and diplomacy to approach others and manage emotional or ambiguous situations with clarity and self-control.
Ability to lift and/or move up to 50 lbs.
Availability to work normal hours during first shift, but flexible for weekend, holiday and evening work as required to get a job completed on time.
Knowledge of CAT DBS Database software; Internet software; Order processing systems; MS Excel Spreadsheet software and MS Office Suite Word Processing software.
High tolerance for performing complex job tasks while experiencing numerous interruptions.

Nice To Haves

General Computer literacy a plus.

Responsibilities

Establish and maintain service records (either electronic or manual) for all equipment within the rental fleet.
Set priorities within the shop for all mechanics, and equipment repair to maximize fleet utilization and employee productivity.
Order and receive spare parts, maintaining adequate inventory levels.
Allocate parts expense and shop labor to machines through a work order system.
Review maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc. PM)
Train mechanics directly, and routinely schedules manufacturers technical training for individual team member skill enhancement.
Set up and maintain a supply of “shop tools” for all service personnel use.
Invoice customers for damages to rental equipment upon approval of Rental Manager.
Identify other service shops for potential “outsourcing” repair of rental equipment.
Handle customer service calls for equipment failures, taking appropriate and prompt action.
Consult with Rental Manager, deciding whether to repair or exchange rental equipment on the job-site.
Engage in some customer training concerning daily maintenance and safe operation of equipment.
Notify the customers Rental Application Specialist before billing for damages.
Establish maintenance and repair standards for each piece of rental equipment.
Directly supervise up to 15 employees.