Rental Manager

Stephenson Equipment • Baltimore, MD

4d • Onsite

About The Position

Are you a highly organized, customer-focused professional who enjoys coordinating equipment, logistics, and operations? SEI is looking for a Rental Manager to oversee and grow our rental operations while supporting equipment logistics across multiple branch locations. As a key member of our team, you'll coordinate rental equipment availability, deliveries, transportation, fleet utilization, customer rentals, and branch operations to ensure our customers receive the equipment they need, when they need it. You'll work closely with sales, service, transportation, and branch personnel to maximize equipment utilization, enhance customer satisfaction, and drive rental revenue.

Requirements

• Minimum 3–5 years of experience in equipment rental, construction equipment, fleet management, logistics, transportation, operations, or a related field.
• High School Diploma or GED required.
• Minimum of 2 years of customer service, sales, parts, or related experience.
• Strong customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities across several locations.
• Strong organizational and problem-solving abilities.
• Attention to detail and commitment to operational excellence.
• Ability to work independently and collaboratively with multiple departments.
• Basic proficiency with computers, business systems, and data entry.

Nice To Haves

• Experience in equipment rental, construction equipment, logistics, transportation, fleet management, dispatch, sales, or related industries preferred.
• Knowledge of construction or heavy equipment is a plus.
• Certificate from a technical school, vocational program, or related field preferred.
• Associate's degree or higher in Business, Operations, Logistics, Construction Management, or a related field preferred.
• Previous, rental, fleet, or operations experience preferred.
• Knowledge of equipment manufacturers such as JCB, LeeBoy, etc.
• Experience within the construction equipment industry is strongly preferred.

Responsibilities

• Manage daily rental operations across three branch locations.
• Prioritize and direct the daily activity of the rental technician.
• Coordinate equipment logistics, deliveries, returns, transfers, and demonstrations.
• Organize equipment at the Branch in the following categories: New, Trade In, Rent Ready, Rental Unavailable, Customer Owned – Repair Needed; Customer Owned – Repair Complete.
• Grow the customer base by engaging in outbound sales calls to add new customers/generate rental activity.
• Maximize rental fleet utilization and identify opportunities to increase rental revenue.
• Serve as the primary point of contact for rental customers and rental inquiries.
• Prepare rental quotes, contracts, invoices, and supporting documentation.
• Coordinate with sales representatives to support customer needs and rental opportunities.
• Work closely with service departments to schedule inspections, repairs, maintenance, and equipment readiness.
• Monitor equipment availability, location, utilization, and attachment inventory.
• Coordinate movement of rental equipment between branches and customer jobsites.
• Ensure rental equipment is clean, inspected, and mechanically ready for delivery.
• Track inventory accuracy and maintain rental fleet records.
• Monitor and report lost rental opportunities.
• Assist with yard organization and fleet management initiatives.
• Deliver an exceptional customer experience every day.

Benefits

• Employee Stock Ownership Plan (ESOP
• Competitive compensation.
• Comprehensive Medical, Dental, and Vision Insurance – Day 1.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Opportunities for growth and professional development.
• Stable, employee-owned organization with a strong reputation in the equipment industry.
• Supportive team environment with long-term career potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED