Rental Operations Manager

Hawthorne Machinery Co.•Waipahu, HI

9h•Onsite

About The Position

The Rental Operations Manager is responsible for all operational activities associated with rental transaction processing from inception to return to ready status, all in a manner consistent with delivering Hawthorne and Caterpillar annual business plan goals and objectives.

Requirements

Must have a high school degree or equivalent, Bachelor’s degree in Business Administration preferred.
Must have a minimum of 5-7 years progressive experience in equipment/rental management in the construction industry.
Must have a minimum of 3 years of management experience.
Must have excellent interpersonal skills.
Must have the ability to communicate clearly, both orally and in writing.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner with the ability to set and meet goals.
Must have the ability to set and meet goals.
Must have PC skills, specifically experience with Microsoft Office.
Must have a valid State of Hawai’i Driver’s License with a good driving record.

Nice To Haves

Bachelor’s degree in Business Administration preferred.

Responsibilities

Responsible for the overall supervision, development and performance management of Rental Coordinators, Rental Service Manager, and Heavy Truck Driver(s) with a clear emphasis on safety culture development.
Works with direct supervisor continuously analyzing rental fleet performance, inventory levels, technician efficiency, return to ready metrics, and customer loyalty to ensure alignment and achievement of utilization, PAD, and ROI targets and objectives.
Maintains fleet condition through PM tracking.
Reviews WIP with service team.
Responsible for all trucking activities (pickup and delivery) including regulatory compliance of in-house or outside haulers.
Ensures technicians are properly trained on products offered by Hawthorne. Works with Allied vendor manufacturers on training program offerings.
Leads Rental Protection Plan claim process.
Maintains good customer relationships.
Interfaces interdepartmentally, promoting good working relationships.
Interfaces with caterpillar factory representatives on matters pertaining to rental business.
Responsible for other duties, as assigned.