Director Rental Operations
About The Position
At SIXT, the Director of Rental Operations is a strategic leader responsible for driving performance across the region. This high-impact role involves leading business-critical initiatives, partnering with underperforming locations, and developing the leadership pipeline. The ideal candidate will bring expertise in operations, talent development, and strategic execution, contributing to a team that is transforming mobility daily. The position offers a salary of $130,000 - $180,000 plus a bonus of $90,000. SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide, offering a platform that combines car rental, car sharing, taxi/ride/chauffeur services, and car subscriptions. The company operates in over 110 countries with 2,000 rental stations, prioritizing top-tier customer experience and outstanding customer service, and believes in entrepreneurship and long-term stability.
Requirements
- Hold a Bachelor's degree with at least 2 or 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental).
- Possess good supervisory skills.
- Possess strong communication skills.
- Have exceptional interpersonal and relationship-building abilities.
- Be highly organized.
- Have excellent customer service skills.
- Be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Be at least 18 years old.
- Have a valid driver's license with a clean record.
- Can work 40 + hours per week, including day/evening shifts.
Nice To Haves
- Ability to communicate in other languages
Responsibilities
- Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
- Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
- Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
- Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
- Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
- Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards
Benefits
- Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness
- Hospital indemnity
- Pet insurance
- 401k for your financial future
- PTO
- Sick leave
- Balanced work-life schedule
- Participate in a performance-based branch bonus plan
- Access support whenever needed through our Employee Assistance Program
- Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
