Rental Operations Manager

Indie Campers • Atlanta, GA

1d • Onsite

About The Position

Indie Campers, a campervan Marketplace, aims to make road trips accessible to everyone through its digital approach and customer-centric orientation. The company has facilitated over one million nights rented to more than 300,000 travelers from 169 countries, offering short-term RV rentals, long-term campervan subscriptions, and vehicle sales. With a strong technological focus, Indie Campers is expanding its team. The role of Rental Operations Manager is for travel enthusiasts with a passion for guest service at the depot in The Atlanta Metropolitan Area. This position reports directly to the Regional Operations Area Manager and is responsible for ensuring outstanding customer service, maintaining the campervan fleet, and managing all issues for smooth depot operations.

Requirements

• You have great communication skills and aptitude for direct contact with customers
• You have a valid driver's licence and feel confident enough to drive a campervan (mandatory)
• You’re available to work weekends and national holidays
• You’re a responsible person who takes their work seriously and can be relied upon
• You’re well-organised and you’re good at solving problems

Nice To Haves

• Experience in Tourism, Hospitality, Retail or Rent-a-car

Responsibilities

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need
• Assist in training, supervising, and coaching your team
• Booking activities control, manage stock, local suppliers and cleaning services
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly
• Preparing and cleaning our campervans
• Assisting in reselling campervans, preparing and showing them to prospective buyers

Benefits

• Being part of a young, fast-growing and innovative company where you make a difference
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila
• Continuous training and coaching to develop the skills that matter to you
• Compensation package that includes Performance and Referral Bonuses, unlimited sales commissions and a base pay of $21 - $23 per hour
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees