Director Rental Operations

SIXT USA•New York, NY

About The Position

At SIXT, the Director of Rental Operations is a strategic leader responsible for driving performance across the region. This high-impact role involves leading business-critical initiatives, partnering with underperforming locations, and developing the leadership pipeline. The ideal candidate will bring expertise in operations, talent development, and strategic execution to transform mobility services daily.

Requirements

Hold a Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service, plus 2 years in a supervisory role.
Alternatively, 5 years' work experience without a degree, including 2 years as a manager in car rental.
Possess good supervisory skills.
Have strong communication skills.
Possess exceptional interpersonal and relationship-building abilities.
Be highly organized.
Have excellent customer service skills.
Be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Be at least 18 years old.
Have a valid driver's license with a clean record.
Be able to work 40 + hours per week, including day/evening shifts.

Nice To Haves

Ability to communicate in other languages.

Responsibilities

Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.