Rental Operations Lead

CD & Power•Martinez, CA

10d•$80,000 - $115,000•Onsite

About The Position

CD & Power is Northern California’s largest generator sales, service, and rental company. For over a decade, we’ve been recognized as a Top Workplace in the San Francisco Bay Area by investing in our people and developing long-term careers within our organization. We are seeking an enthusiastic, accountable, and highly motivated Rental Operations Lead to support and drive the performance of our rental department across multiple branches. This role is based full-time in our Martinez location and plays a critical role in rental growth, operational execution, and team coordination. Position Summary The Rental Operations Lead is responsible for the day-to-day execution of rental operations, including customer coordination, rental workflow management, billing support, and internal fleet oversight. This role also serves as a field-facing operational leader, supervising rental technicians, supporting apprentice development, and ensuring the rental fleet is maintained, work-ready, and properly tracked through internal systems. This is a hands-on leadership position with direct impact on rental revenue, customer satisfaction, and operational efficiency.

Requirements

Strong organizational and time management skills.
Excellent written and verbal communication skills.
Proven ability to work independently and take initiative.
Experience supervising and/or dispatching employees in a comparable industry.
Customer-focused mindset with strong relationship-building skills
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to work cross-functionally in a fast-paced environment.
Valid California Driver’s License required.

Nice To Haves

Mechanical aptitude or familiarity with equipment is highly preferred.

Responsibilities

Manage incoming rental requests, quotes, and customer inquiries.
Prepare and follow up on rental proposals, agreements, and work orders.
Build and maintain relationships with current and past customers to support rental growth.
Coordinate with Sales, Service, and Parts departments to ensure seamless rental execution.
Monitor rental activity, including equipment on rent, service intervals, and customer needs.
Assist with billing processes, including timely work order closure and accuracy of invoicing.
Monitor the rental fleet for service needs and repairs.
Open and manage internal work orders for rental fleet equipment, assign work, and track completion.
Coordinate parts procurement and repair scheduling with internal teams.
Ensure fleet readiness, availability, and proper documentation in ASPEN.
Supervise all rental technicians and support their daily coordination and assignments.
Provide oversight and support of technician apprentices, including development and training follow-up.
Assist with cross-training and development initiatives within the rental and service teams.
Promote accountability, organization, and adherence to company processes.
Oversee rental operations across all three branches (Martinez, Sacramento, and Reno).
Support scheduling, dispatching, and execution of rental deliveries and service.
Work closely with Operations leadership to improve processes and identify operational gaps.
Maintain consistent communication across departments to ensure alignment.
Track rental outreach activity, opportunities, and results.
Maintain accurate documentation of rental activity, customer interactions, and work orders.
Assist with reporting needs related to rental performance and utilization.