Toyota of Downtown Chicago Rental/Loaner Agent

Murgado Automotive Group•Chicago, IL

8d•Onsite

About The Position

Opening from Toyota of Downtown Chicago – Rental/Loaner Agent. Are you passionate about providing exceptional customer service in the automotive industry? Join our team at Toyota of Downtown Chicago, part of the prestigious Murgado Automotive Group, as a Rental/loaner Agent/Coordinator! As a Rental/Loaner Agent, you will be responsible for managing the dealership's rental/loaner vehicle program, ensuring a smooth, efficient, and professional experience for our customers. You will assist customers with rental/rental/loaner vehicles, coordinate with the service team, and maintain detailed records to keep our program running flawlessly.

Requirements

Strong customer service skills with a friendly, professional demeanor.
Excellent communication and organizational skills.
Detail-oriented and able to manage multiple tasks in a fast-paced environment.
Valid driver’s license and clean driving record.

Nice To Haves

Previous automotive or rental/loaner fleet experience is a plus but not required.

Responsibilities

Manage the rental/loaner vehicle fleet and ensure vehicles are clean, fueled, and ready for use.
Greet and assist customers in the rental/loaner process with a positive, professional attitude.
Coordinate with the service department to meet customer needs and ensure timely return of rental/loaner vehicles.
Maintain accurate records of rental/loaner vehicles, including condition reports, mileage, and contracts.
Inspect rental/loaner vehicles upon return for any damages or issues.
Ensure compliance with dealership and manufacturer policies regarding rental/loaner vehicles.