Rental Lead - Winter 2026/27
About The Position
As a Rental Lead, you are responsible for leading the daily operations of the rental shop by setting the standard for exceptional guest service, teamwork, and professionalism. You will lead by example while training and supporting the rental team, ensuring daily tasks are completed safely and efficiently. This role requires a strong work ethic, excellent communication skills, and the ability to motivate others. As a key holder, you will be responsible for opening and closing the rental operation, including point-of-sale procedures, and must be approved to drive company vehicles to transport rental equipment between locations as needed. This is an indoor and outdoor position requiring assistance with snow removal, moving ski racks, shop setup and breakdown, and other operational duties. Rental Leads may be scheduled to work at any of our rental locations based on operational needs.
Requirements
- Minimum Education: High School or Equivalent Required.
- Minimum time in related position: 1 year in customer service, retail, hospitality or related customer service experience.
- Must pass certification test with binding manufacturers.
- Some mechanical problem-solving skills.
- The ability to push 50 lbs of force at a height of 42”, willing to stand outside in all weather conditions while running Corral.
- Every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
- Minimum Age Requirement: 18+
Nice To Haves
- Obtain Amer Sports binding certification
Responsibilities
- Assist the Manager and Supervisor with leading daily operations, including opening and closing rental locations, serving as a key holder, and completing point-of-sale opening, closing, and cash handling procedures.
- Ensure guests are accurately and safely fitted with rental equipment, including proper foot measurements, boot fitting, and equipment selection, while coaching team members on best practices.
- Verify all rental equipment is accurately scanned out and checked back in according to established rental procedures.
- Maintain advanced knowledge of rental equipment, ski and snowboard lessons, and mountain operations, including lodges, lifts, terrain, and operating schedules.
- Obtain authorization to drive company vehicles and transport rental equipment between rental locations as needed.
- Assist with training new and existing employees while promoting teamwork, accountability, and a positive work environment.
- Promote and follow safe operating procedures while using rental equipment, tools, and shop machinery.
- Assist with ski binding testing, obtain Amer Sports binding certification, and perform basic rental equipment repairs and maintenance as needed.
- Lead daily shop organization, cleanliness, gear waxing projects, and other operational tasks while encouraging coworkers to maintain high standards.
- Assist the Valet Specialist with overnight storage and valet guest services as needed.
- Support the Tune Shop with basic waxing tasks when requested.
- Perform other duties as assigned.
- Assist other stations in the rental shop.
- Assist in snow removal (shoveling) of Rental shop’s designated areas.
- Assist in day/overnight storage of ski equipment/ and or weekend and holiday outside ski check attending.
- Assist in moving ski racks onto the snow in the morning and replacing them at the end of the day.
- Assist in housekeeping of work areas – clean and vacuum as needed.
- Assist with other duties as assigned.
Benefits
- Free employee season pass
- Free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
