Rental Technician Winter 26/27

Youth Exploring Adventure Inc DBA Hilltop Ski Area•Anchorage, AK

14h•$14 - $15•Onsite

About The Position

The Rental Technician plays a key role in delivering exceptional guest experience as one of Hilltop Ski Area’s primary guest-facing positions. This role assists guests and employees with equipment rentals, proper equipment fitting while sharing a passion for skiing and snowboarding to help create a safe, enjoyable, and memorable experience.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Excellent oral/written communication skills.
Basic Math.
Excellent customer relationship skills.
Excellent organizational skills.
Ability to multi-task.
Ability to work in a team environment and take direction from management and supervisors.
Ability to read and interpret documents such as procedure manuals, work instructions, and software manuals; ability to write routine reports and correspondence.

Nice To Haves

Prior experience with the general public (customers) a plus
Prior experience as a cashier a plus

Responsibilities

Delivering exceptional customer service through professional, friendly, and engaging interactions with guests and coworkers.
Ensuring guests accurately complete rental forms and waivers.
Actively listening to customer needs and inquiries to determine appropriate service actions.
Refer any customer questions regarding products or services to the appropriate person.
Ensuring ski/board length and setting bindings correctly for guests’ skill level.
Checking returned rentals for damage.
Fitting and adjusting ski and snowboard equipment.
Establishing and maintaining customer profiles and preparing claim forms.
Maintaining inventory and informing the Rental Shop Supervisor of stocking needs.
Perform accurate company-required recordkeeping.
Prepare receipts and documents.
Assisting coworkers and other employees as needed.
Promotes and exemplifies a culture of exceptional guest service, teamwork, innovation, and fun.
Works well independently and with others.
Conducts and demonstrates a high level of professionalism.
Values our safety culture, community, and maintaining a healthy, sustainable environment.
Ensures that guests and employees have a fun, safe, and memorable experience.
Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.