Winter 26/27: Rental Technician I

KILLINGTON PICO SKI RESORT•Killington, VT

5d•$17 - $18•Onsite

About The Position

The Rental Technician 1 plays a vital role in the rental shop by ensuring the safe operation, maintenance, and cleanliness of the rental fleet. This position assists guests with selecting, fitting, and using rental equipment for skiing, snowboarding, or biking. This position focuses on providing exceptional customer service, ensuring the safety and quality of rental equipment, and maintaining a clean and organized shop environment.

Requirements

Basic reading, writing, and math skills
Ability to stand for long periods and perform physical tasks, including lifting up to 20 lbs frequently
Friendly, courteous demeanor with excellent communication skills
Ability to provide exceptional customer service and engage with guests in a positive and professional manner
Attention to detail for accurately completing paperwork and inspecting equipment
Strong team-oriented attitude with the flexibility to assist across various roles and tasks
Basic understanding of outdoor sports equipment operations, handling, and maintenance
Reliable, adaptable, and committed to ensuring guest safety and satisfaction

Nice To Haves

High school education or equivalent preferred
General knowledge of ski, snowboard, and/or bike equipment is desirable

Responsibilities

Assist guests with rental paperwork, ensuring forms are completed accurately and efficiently
Size, fit, and issue appropriate rental equipment, such as skis, snowboards, bikes, helmets, and other safety gear, based on the guest’s height, weight, and ability
Adjust and inspect equipment, including ski bindings and bike components, to ensure safe operation
Provide instructions and guidance on equipment use, skiing or biking techniques, and trail or slope recommendations tailored to guests’ skill levels
Operate the point-of-sale system for rental transactions
Perform routine maintenance, cleaning, and inspections of rental equipment to ensure it is in excellent condition
Accept returned equipment, check for damage, and perform necessary cleaning or repairs
Maintain a tidy and organized shop environment, replenishing supplies and performing general maintenance as needed
Answer customer questions about equipment, resort amenities, trails, and slopes, and escalate complex issues to appropriate staff members
Support special events, assist other departments, and contribute to creating a fun, exciting, and memorable experience for guests
Uphold resort hospitality standards and etiquette when interacting with guests and team members
Perform other tasks as assigned