Rental Department Manager

QXO•Victor, ID

About The Position

QXO, Inc. is seeking a Rental Department Manager to lead and build its rental business. This role involves establishing structure, processes, and strategy for the rental operations. The manager will oversee day-to-day operations, including equipment utilization, maintenance, customer rentals, inventory, pricing, and customer service. The goal is to build a well-organized and profitable rental business by optimizing systems, coordinating with various teams, and fostering strong customer relationships. This position requires identifying growth opportunities, managing the rental fleet, and making recommendations for equipment based on performance and ROI. Collaboration with location leadership, sales, accounting, and other teams is essential to improve processes and support the overall business. The role is expected to take initiative in problem-solving and building the rental department from the ground up.

Requirements

High school diploma or equivalent
3+ years of experience in equipment rental, construction equipment, fleet operations, or a related industry preferred
Strong organizational skills with the ability to create structure, improve processes, and manage multiple priorities
Strong mechanical aptitude and the ability to assess basic equipment condition and identify maintenance or repair needs
Comfortable working independently and taking ownership of a business area, while collaborating effectively with others
Strong communication and customer service skills, with a focus on building long-term relationships with contractors and other customers
Ability to work across an office, rental counter, yard, warehouse, and outdoor environment

Responsibilities

Manage the rental business and establish organized, consistent processes for reservations, contracts, deliveries, returns, billing, and equipment availability.
Optimize rental systems and software, ensuring equipment, customer, reservation, and financial data is accurate and used effectively for reporting and decision-making.
Coordinate with the yard and other teams to manage equipment deliveries, pickups, staging, and availability.
Build strong relationships with contractors and other customers, helping them select the right equipment for their projects and providing a high level of service.
Monitor rental revenue, utilization, margins, expenses, and equipment performance to understand what is driving profitability and where improvements are needed.
Identify opportunities to grow rental revenue, expand customer relationships, improve utilization, and strengthen the overall rental offering.
Oversee the rental fleet, including equipment inspections, maintenance, repairs, readiness, and replacement needs.
Evaluate equipment performance and make recommendations on repairing, replacing, adding, or retiring equipment based on business needs and return on investment.
Partner with location leadership, sales, yard, accounting, and other teams to improve processes, resolve issues, and support the overall business.
Help establish the rental department as a profitable, well-organized business within the location, taking initiative to solve problems and build processes from the ground up.