Rental Operations Manager

Stowers Machinery Corporation•Knoxville, TN

6h•Hybrid

About The Position

The Rental Operations Manager oversees daily rental department operations to ensure efficient equipment availability, high-quality customer service, and strong coordination between rental, service, logistics, and sales teams. This role is responsible for managing rental processes, optimizing fleet utilization, maintaining operational standards, and supporting team performance. The Rental Operations Manager plays a key role in delivering seamless rental experience and supporting Stowers Machinery’s commitment to customer satisfaction and operational excellence.

Requirements

Strong customer service skills with the ability to build positive relationships with customers and internal teams such as parts, sales, service, power, transportation, rental, marketing accounting and finance.
Ability to understand equipment applications and match customer needs with appropriate rental solutions such as compact construction equipment and train inside rental personnel
Proficiency with computer systems and office software including Microsoft Office Suite
Strong communication skills for interacting with customers, vendors, and internal departments such as cross-functional communication
Strong organizational and problem-solving skills such as operational troubleshooting and coaching, training and mentoring rental personnel
Ability to effectively manage multiple high priorities and maintain accuracy in a fast-paced environment
Bachelor’s Degree Preferred in Business, Finance, Marketing, Economics, Logistics, Supply Chain Management
Equivalent work experience

Nice To Haves

Experience in equipment rental, construction equipment, outbound call center or related industries
Supervisory or team leadership experience preferred
Familiarity with Caterpillar equipment or similar product lines such as earthmoving/construction equipment knowledge a plus
Experience in rental operations, equipment management, logistics or outbound call center supervision
Strong customer service background
Experience using Customer Relationship Management Software

Responsibilities

Oversee daily rental operations to ensure efficient workflow and customer satisfaction such as rental process oversight
Monitor equipment availability, scheduling, and fleet utilization such as fleet coordination
Ensure rental contracts, documentation, and billing information are accurate and complete such as contract accuracy
Oversee rental yard organization, equipment readiness, and presentation standards such as yard management
Support rental staff in resolving customer issues and providing equipment recommendations such as customer support guidance
Collaborate with service and logistics teams to coordinate equipment delivery, pickup, and maintenance such as interdepartmental coordination
Provide coaching, feedback, and support to rental team members such as staff development
Maintain accurate records of rental activity, fleet status, and operational metrics such as data tracking
Ensure compliance with company policies, safety standards, and operational procedures such as policy adherence
Assist with inventory planning, fleet forecasting, and equipment rotation decisions such as fleet planning
Provide daily leadership and direction to rental staff at all locations
Promote a culture of safety, legendary customer service and accountability within the workplace
Identify opportunities for process improvement and implement operational enhancements to achieve operational excellence