Rental Damage Recovery Analyst - Piscataway, NJ

Foley Inc • Bensalem Township, PA

11d • $70,000 - $75,000 • Onsite

About The Position

The Rental Damage Recovery Analyst is responsible for reviewing equipment movement records to identify, document, and manage rental damage through resolution. This role involves notifying customers of damage findings, providing status updates, and maintaining accurate documentation throughout the recovery process. The analyst will coordinate with various internal teams, investigate and resolve damage claims, manage related administrative tasks, and analyze trends to improve processes and program effectiveness.

Requirements

• High school diploma or equivalent required.
• Minimum of 3–5 years of progressive customer service and service operations experience, with a proven track record of delivering exceptional customer support, improving operational efficiency, and providing customer-focused solutions.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Nice To Haves

• Additional technical, vocational, or industry-related training is a plus.

Responsibilities

• Review equipment movement records to identify, document, and manage rental damage through resolution.
• Notify customers of damage findings, provide status updates, and maintain accurate documentation throughout the recovery process.
• Coordinate with Service, Rental Operations, Shop, and Parts teams to ensure timely damage assessments, repairs, and cost estimates.
• Investigate, negotiate, and resolve damage claims and disputes while maintaining strong customer relationships.
• Manage work orders, service calls, invoicing, and billing activities to support damage recovery and revenue collection.
• Analyze damage trends, recovery results, and operational data to improve processes and maximize recovery performance.
• Support business reviews, reporting, and continuous improvement initiatives to enhance program effectiveness and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED