Rental Coordinator

Carter Machinery Careers•Mechanicsville, VA

4h•Onsite

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward. The Rental Coordinator is responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment, and performing tasks in support of the Rental team. The Rental Coordinator role is critical to day-to-day execution of the rental business in order to reach acceptable sales and profit levels.

Requirements

Self-starter able to work in a fast-paced environment with limited supervision
Exceptional customer satisfaction skills and the ability to build solid relationships, required
Must have excellent written, verbal and telephone communication skills
Technical aptitude is a must
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals
Understand and practice effective sales techniques
Must possess ability to calculate figures and amounts such as discounts and interest
Computer skills are required, including Microsoft products and other applications as needed; able to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs
Must be able to work additional hours to meet customer and business demands
Must be able to multitask, have good organizational skills and ability to prioritize tasks with competing demands
Must be able to work in a high volume, fast-paced environment

Nice To Haves

Experience in the equipment rental industry and knowledge of equipment applications, preferred

Responsibilities

Coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment
Performing tasks in support of the Rental team
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way