Rent Supplement Program Admin Officer (Program Admin Officer 1-2)

The Government of Nova Scotia • Halifax, NS

1d • Hybrid

About The Position

The Rent Supplement Program Administration Officer is responsible for administering rent supplement and housing benefit programs that support individuals and families to access and maintain stable housing. Reporting to the Rent Supplement Supervisor, this role involves assessing eligibility, managing benefit adjustments and renewals, and ensuring decisions are accurate, timely, and aligned with legislation, policy, and available budgets. This role balances detailed administrative work with meaningful client and stakeholder interaction. It requires sound judgment, attention to detail, and the ability to navigate complex information while working respectfully with people who may be experiencing housing insecurity or financial stress. Effective case and workload management is central to success in this position.

Requirements

• Bachelor’s degree in Business Administration, Office Administration, Public Administration, Social Sciences, or a related field, plus at least one (1) year of related experience, or an equivalent combination of education, training, and experience
• Experienced in administrative, program, or case management roles involving deadlines and competing priorities
• Comfortable working with clients in situations that may involve sensitive or confidential information
• Proficient in Microsoft Office and confident learning and using electronic case or file management systems
• Organized and detail-oriented, with the ability to manage multiple files and meet established timelines
• Comfortable performing routine mathematical calculations and applying them accurately to determine benefit amounts, adjustments, and overpayments
• Able to exercise tact, discretion, sound judgment, and initiative when responding to inquiries and requests
• A clear and respectful communicator, both written and verbal, who values collaboration and inclusive service delivery
• Open to new ideas and adaptable as program delivery models, processes, and tools continue to evolve.

Nice To Haves

• Experience working with housing programs, rent supplements, or income-based benefits
• Knowledge of affordable housing systems or housing-related legislation
• Experience using YARDI Property Management, ICM, or similar case or property management software
• Experience working in government, public sector, or community-based service environments

Responsibilities

• Gathering, verifying, and analyzing information to determine initial and ongoing eligibility for housing benefits in accordance with legislation, policies, procedures, and available budgets
• Assigning housing benefits across a range of rent supplement products and managing benefit calculations, abatements, transfers, renewals, and interim adjustments
• Completing new client and landlord set-up, including agreements, system entries, and maintenance of accurate electronic and physical records using the Integrated Case Management (ICM) system
• Managing a caseload of files, including tracking deadlines, requesting income documentation, issuing renewal reminders, and following up to ensure timely decision-making
• Interpreting income documentation and family composition to ensure accurate subsidy and benefit calculations
• Investigating discrepancies, non-declaration of income, or potential fraud, and taking appropriate action in accordance with policy
• Preparing clear, respectful written correspondence for clients and landlords related to eligibility decisions, benefit calculations, rent increases, appeals, and program requirements
• Responding to a wide range of client and landlord enquiries and complaints, escalating complex or unresolved matters to the Supervisor as required

Benefits

• Defined Benefit Pension Plan
• Health
• Dental
• Life Insurance
• General illness
• Short and Long Term Disability
• Vacation
• Employee and Family Assistance Programs
• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level