Program Admin Officer 3 (Eligibility Review Officer)

The Government of Nova Scotia•Dartmouth, NS

1d•CA$73,047 - CA$88,682•Hybrid

About The Position

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program (DSP). Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all. The Eligibility Review Officer is responsible for ensuring that accurate benefits are provided to eligible participants, and for investigating files as required. In this role, you will work with complex, sensitive, and financial information and may make recommendations or decisions regarding program eligibility and/or court actions.

Requirements

Completed a bachelor’s degree in a related field.
Five (5) years of related experience.
Knowledge of services and programs offered by the Department and other community agencies.
Knowledge of the justice system.
Demonstrated ability to effectively prepare and present evidence in court and in appeals.
Familiarity with labour market trends, poverty and under/employment of individuals facing systemic barriers, mental health, addictions, and other issues that prevent sustained employment and income.
Effective communication skills (both verbal and written), including strong report writing and the ability to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong multi-tasking abilities and the ability to work efficiently and effectively in a workplace environment that is constantly dealing with time pressures and conflicting pressures.
Valid driver’s license and access to reliable transportation.

Nice To Haves

Previous experience with OSD Department programs.

Responsibilities

Reviewing participants for program eligibility while also ensuring accuracy of report and file completeness.
Assessing and gathering documentation to determine and support eligibility for the program and benefit amounts.
Preparing documentation and reports for occurrences of unreported or incorrectly reported income.
Represent the department in court proceedings and/or appeal board hearings.
Work closely and collaboratively with other Departments, court offices, and the legal community.