Rent Billables Coordinator

Portland Community Reinvestment Initiatives, Inc (PCRI)•Portland, OR

17d•$23 - $29•Onsite

About The Position

Portland Community Reinvestment Initiatives, Inc. (PCRI) is a non-profit community development corporation dedicated to preserving, expanding, and managing affordable housing in Portland, Oregon, and providing access to services for its residents. With over 800 units of affordable housing, PCRI offers stable housing opportunities for low-income households within their neighborhoods. PCRI's Pathway 1000 initiative aims to create at least 1,000 homes in the next 10 years, focusing on N/NE Portland neighborhoods, to combat involuntary displacement. The Rent Billables Coordinator is responsible for managing resident rent calculations, billing processes, and accounts receivable functions for a portfolio of affordable housing communities. This role ensures compliance with HUD, LIHTC, Section 8, and other affordable housing regulations, while maintaining accurate tenant records, rent charges, subsidy payments, and collections. The position manages the organization's accounts receivable process, including timely and accurate billing, collections, cash application, account reconciliation, and customer account maintenance. This role is crucial for maintaining healthy cash flow and providing excellent customer service. As part of the PM Team, this role also supports other team duties such as certification and recertifications, leasing and waiting list support, and general resident support.

Requirements

High school diploma or GED required; college degree preferred in business administration, or related field.
Minimum 2–4 years of experience in Accounts Receivables or rent accounting.
Experience with various forms of housing to include single family, multi-family and apartment complexes.
Prior experience using Yardi Property Management software.
Experience working in a non-profit organization.
Previous office experience working with the public in which the following skills were attained: effective telephone skills, ability to deal tactfully with a variety of people under constantly changing circumstances using tact and diplomacy, ability to prioritize tasks and work under minimal direction, ability to understand and follow complex verbal and/or written instructions, and familiarity with filing systems and standard business machines.
Knowledge of rent calculation methodologies and subsidy programs.
Proficiency in Microsoft Office Suite, particularly Excel.
Excellent organizational and time-management skills.
Strong customer service and communication abilities.
Ability to maintain confidentiality and handle sensitive resident information.
High attention to detail and accuracy.
Ability to generate reports and business correspondence.
Effectively present information and respond to potential residents and the general public.
Ability to climb stairs several times a day.
Physical ability to bend, stoop, twist, reach and pull.

Nice To Haves

College degree preferred in business administration, or related field.
Experience with property management software such as: YARDI, RealPage, OneSite, MRI

Responsibilities

Generate monthly rent charges and subsidy billings.
Review rent calculations for accuracy and regulatory compliance.
Process retroactive rent adjustments and subsidy changes.
Process residential rent payments: collect and post checks into Yardi Property Management Software, post late fees notices and perform rent collection tasks per PCRI’s rent collection policy.
Coordinate FED filings with Action Services for rent delinquencies not cured within 30 days.
Draft balance due notices – maintenance charges, late and other misc. fees.
Reconcile Housing Authority payments and subsidy receivables.
Monitor tenant ledger activity and investigate discrepancies.
Track delinquent accounts and coordinate collection efforts.
Prepare and distribute notices related to unpaid balances.
Monitor aging reports and provide collection status updates to management.
Research and resolve billing disputes and account discrepancies.
Assist with move-out balances and collection procedures.
Collaborate with Property Managers, Compliance Staff, Housing Authorities, and Resident Services teams.
Support special projects related to occupancy, compliance, and revenue management.
Generate and distribute customer invoices accurately and timely.
Process customer payments, including checks, ACH, wire transfers, and credit card transactions.
Apply cash receipts and maintain accurate customer account records.
Monitor outstanding balances and follow up on past-due accounts.
Support audits by providing required documentation and reconciliations.
Assist in identifying opportunities to improve AR processes and controls.
Maintain accurate residential ledgers, post charges in accordance with established policies and procedures.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
10 days of paid Vacation after the completion of one year of employment that increase over time to 20 paid days.
9 days of paid Sick Leave
3 days of paid Personal Time Off
10 paid holidays
Employer-paid health coverage (medical, dental, vision) that requires a contribution for employee if dependents added to plan
Long Term Disability Insurance
Voluntary benefits include: Life Insurance, Short Term Disability insurance, critical and accidental insurance.