Renewals Specialist

Redwood Software•Chantilly, MA

2d•Onsite

About The Position

The Renewals Specialist is responsible for supporting the OEM renewal pipeline through proactive coordination with OEM partners, Account Teams, and Lifecycle Services teams. This position resides directly on the Lifecycle Services team and will focus on managing renewal opportunities from identification through quote creation, accuracy, timeliness, and alignment with OEM programs and pricing. The Renewals Specialist serves as a key operational resource for renewal execution, helping maintain forecast accuracy, supporting revenue retention efforts, and enabling successful renewal outcomes.

Requirements

2+ years of sales experience in the IT industry
Entry and advanced level certifications in OEM training programs
Experience in a professional environment
Strong communication skills with professional, technically proficient and proven experience conveying pricing and opportunity details to customers, vendors, and OEM partners
Demonstrates strong problem-solving skills and the ability to connect internal stakeholders to create clear action plans
Understanding of all Contract and Compliance protocols
Ability to problem solve and proactively coordinate with appropriate stakeholder
Ability to be creative and self-motivate
Ability to exercise independent judgement and provide strong recommendations
Ability to work effectively with limited or no supervision
U.S. Citizenship Required

Nice To Haves

2-5 Years of experience in the IT Sales Industry or equivalent.
4-year post-secondary degree or equivalent (degree is preferred but not required for position).

Responsibilities

Manage and execute assigned OEM renewal opportunities across hardware, software, and services portfolios leveraging Red River's CRM tool.
Maintain Red River’s CRM and report on a rolling 120-day renewal forecast, ensuring opportunity status, timelines, and data accuracy are consistently updated.
Collaborate closely with OEM partners, Account Teams, and Lifecycle Services teams to identify upcoming renewals and support renewal strategies.
Build and deliver renewal quotes in accordance with OEM pricing programs, contractual requirements, and customer entitlements.
Coordinate with OEM partners to obtain pricing, validate install base information, secure special pricing agreements, and resolve quoting discrepancies.
Register and track OEM special pricing requests and discount programs to support competitive renewal positioning.
Ensure renewal opportunities are accurately documented within company systems and adhere to established forecasting and data quality standards.
Monitor renewal timelines and proactively communicate risks, delays, or escalations to internal stakeholders.
Support strategic renewal planning by providing install base insights, renewal status updates, and OEM program guidance.
Serve as a subject matter expert on OEM renewal processes, licensing programs, maintenance contracts, and quoting procedures.
Partner with internal teams to improve renewal workflows, forecasting accuracy, operational efficiency, and reporting capabilities.
Assist the broader renewals team with quote requests, OEM engagement, and renewal-related operational activities as needed.