Property Account Specialist - Renewals

Waterton • Chicago, IL

2d • $25 - $30 • Remote

About The Position

The Property Accounts Specialist assists with the administrative renewal functions for multiple Waterton properties. This role will be responsible for administering the lease renewal program, resident follow up and with other administrative tasks as assigned. Waterton utilizes Yardi for their property management software. This is a remote position and work location in the Central and Mountain regions are preferred.

Requirements

• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Ability to work well with others in a team environment
• Basic understanding of multifamily housing principles
• High school diploma or equivalent

Nice To Haves

• Yardi experience a plus

Responsibilities

• Provides residents, who express interest in vacating, with an approved form to sign and records the notice in the system. Follows up with the resident once the notice is recorded and provides any next steps that may be required.
• Generates renewal batches for approval by the regional manager. Responsible for delivering letters to residents, via email and the portal, and to the Community Manager. May be required to assist with mail or certified delivery, where required.
• Responsible for daily follow ups, via phone and email, to residents to aide through lease renewal execution.
• Responsible for tracking status with resident memos and ensures month to month fees are billed accurately and timely to resident ledgers.
• Responsible for generating leases and sending to all leaseholders for signature, as well as following up until the lease is signed by all parties. Responsible for making roommate additions or releases to lease agreements, in accordance with company policy.

Benefits

• Industry leading 12 weeks paid parental leave
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED