Contract & Renewals Specialist

Algo•Calgary, AB

1d•Onsite

About The Position

The Contract & Renewals Specialist is an operational role responsible for coordinating the renewal and contract lifecycle across Algo’s customer base. This individual ensures timely renewals, accurate documentation, purchase order compliance, and seamless cross-functional coordination with Sales, Customer Success, Finance, and Legal. This is a global role. The successful candidate will work with regional counterparts in Europe and APAC to ensure consistent follow-up and local compliance. The role is process-oriented and execution-focused: this person facilitates and coordinates, supporting Sales and Customer Success rather than leading commercial negotiations or churn conversations directly.

Requirements

3–5 years of experience in contract management, renewals, sales operations, or customer success in a SaaS environment
Good understanding of commercial terms, contracts, and billing processes
Experience managing purchase orders and coordinating with finance teams on invoicing and revenue recognition
Familiarity with revenue recognition principles and their implications for contract documentation
Good organizational and stakeholder management skills
High attention to detail and a process-oriented mindset
Experience with CRM tools — HubSpot experience is a strong asset

Nice To Haves

Experience with contract management or CLM systems is an advantage
Commercial acumen and understanding of SaaS contract structures is an advantage
Good coordination and cross-functional communication
Analytical and detail-driven approach to data and documentation
Ability to work independently and escalate appropriately in a fast-paced global environment

Responsibilities

Coordinate the full renewal lifecycle, from early engagement to contract execution
Proactively track upcoming renewals and ensure timely outreach and internal alerts to Sales and Customer Success with sufficient lead time to prevent churn
Coordinate and communicate annual or contractual price increases to customers, ensuring alignment with approved rate changes and that updates are reflected in contracts and systems accordingly
Coordinate internally with Sales, Customer Success, Finance, and Legal teams throughout the renewal process
Identify risks to renewal and escalate appropriately to the relevant account owner
Serve as the central coordination point when a cancellation is received, ensuring all relevant internal stakeholders (Sales, Customer Success, Finance, Legal, and Operations) are promptly notified with the information required to execute customer or product/service offboarding
Maintain a log of cancellations and ensure proper documentation and CRM updates are completed
Coordinate the preparation, review, and management of customer contracts, amendments, and renewals
Ensure contracts are accurate, compliant, and aligned with agreed commercial terms
Ensure all contract documentation includes information required for revenue recognition (e.g., clear start/end dates, agreed pricing, signed terms) to support accurate and timely revenue booking
Maintain organized and up-to-date contract documentation in the contract management system
Request, track, and validate customer purchase orders
Ensure POs align with contractual terms and invoicing requirements
Send validated POs to Finance with confirmation that billing instructions, invoice schedules, and contract terms are accurately handed off to prevent billing errors or delays
Act as the primary point of contact for PO-related queries from customers and internal teams
Maintain and manage the designated renewals shared inbox, ensuring all customer and internal communications are conducted through this channel for audit trail and record-keeping purposes
Ensure inbox hygiene and timely responses to inbound queries
Maintain accurate renewal forecasts and pipeline visibility for leadership reporting
Support revenue reporting and ensure data integrity in HubSpot CRM
Minimize churn exposure through proactive pipeline management and early escalation
Work closely with Sales and Customer Success to align on account renewal strategy and timing
Partner with Finance on invoicing, PO handoffs, and revenue recognition requirements
Ensure contract, CRM, and all customer-facing documentation meets revenue recognition requirements to support accurate and timely revenue booking
Coordinate with regional contacts in Europe and APAC to ensure locally appropriate follow-up and compliance
Liaise with Legal on contract terms and amendments when required