Renewals Specialist

ActiveProspect, Inc. • Austin, TX

3d

About The Position

ActiveProspect is seeking a detail-orientated and customer-focused Renewals Specialist to support the customer renewal process for our subscription-based customers. As a member of the Revenue Operations team, you will help ensure timely contract renewals, maintain accurate customer records, and contribute to a positive renewal experience that supports customer retention and recurring revenue growth. In this role, you will work closely with Customer Success, Sales, Finance, and Legal teams to coordinate renewal activities, prepare renewal quotes and contracts, track upcoming renewals, and assist customers throughout the renewal process. The ideal candidate is highly organized, enjoys building relationships, and thrives in a fast-paced, collaborative environment.

Requirements

• 3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Detail-oriented with strong problem-solving abilities.
• Comfortable working with CRM systems such as Salesforce, Google and Microsoft.
• Ability to collaborate effectively across multiple teams.
• Customer-focused mindset with a commitment to delivering a positive experience
• Ability to learn and adapt in a fast-paced, evolving environment.

Nice To Haves

• Experience working in a SaaS, technology, or subscription-based business is preferred but not required.

Responsibilities

• Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates.
• Serves as a primary point of contact for routine renewal communications and inquiries
• Prepare renewal quotes, order forms, and supporting documentation.
• Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals.
• Assist customers with contract-related questions and ensure a smooth renewal experience.
• Maintain accurate renewal records and customer information within the CRM system.
• Monitor and manage a pipeline of upcoming renewals to ensure timely outreach and contract execution (120/90/60/30)
• Track renewal progress and update opportunity stages within Salesforce and other internal systems.
• Identify renewal risks and escalate concerns to appropriate stakeholders.
• Assist with renewal forecasting by maintaining accurate data and reporting.
• Support reporting efforts related to renewal performance, retention, and customer trends.
• Coordinate contract reviews and approvals with internal teams.
• Ensure renewal agreements are completed accurately and in compliance with company policies.
• Support contract execution and document management processes.
• Assist with pricing updates, product changes, and customer communications related to renewals.
• Deliver professional and responsive customer service throughout the renewal lifecycle.
• Build positive relationships with customers and internal stakeholders.
• Help identify opportunities to improve renewal workflows, processes, and customer communications.
• Gather and share customer feedback with internal teams to support ongoing product and service improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed