Renewals Representative

BlueVoyant•Remote, US,

12d•Remote

About The Position

BlueVoyant is seeking a Renewals Representative to manage and close renewals across an assigned customer portfolio. This individual contributor role owns renewals from early engagement through signature, delivers accurate forecasts, and identifies and addresses churn risk ahead of contract expiration. The representative works with Customer Success, Client Executives, Deal Desk, Finance, Legal, and channel partners to secure on-time renewals, negotiate commercial terms, and identify expansion opportunities. The role is remote in the United States. U.S. citizenship is required for work on certain federal contracts, and the posting specifies U.S. citizenship as a work authorization requirement. The representative is part of the Sales department and reports to Sales Leadership. BlueVoyant describes itself as an AI-driven cybersecurity company that combines human, artificial, and proprietary intelligence to protect customers from cyber threats. Founded in 2017, it is headquartered in New York City and has offices in Maryland, Tel Aviv, London, Budapest, and Latin America. The company says it is committed to empowering talented people to contribute to defending organizations from global cyber threats.

Requirements

3–5+ years of experience in renewals, account management, customer success, or B2B SaaS sales.
A proven track record of meeting or exceeding renewal or retention targets.
Commercial skills, including pricing, quoting, and negotiating subscription agreements.
Proficiency with Salesforce and CPQ tools.
Working knowledge of the cybersecurity threat landscape and the value of 24/7 threat hunting and Mean Time to Respond (MTTR), or a strong interest in learning it.
Strong organizational skills and the ability to manage many renewals simultaneously with attention to detail.
Ability to build relationships with customer stakeholders, including IT and security leaders.
Ability to work independently and collaborate across teams.
Excellent verbal and written communication skills.
Bachelor's degree or equivalent professional experience.
U.S. citizenship is listed as required work authorization.

Nice To Haves

Experience in cybersecurity, MDR, or managed security services; described as strongly preferred and a significant advantage.
Experience with Gainsight or similar customer success platforms.
Experience managing renewals tied to consumption-based pricing, such as endpoints, data ingested (GB/day), or per-user models.

Responsibilities

Own and manage an assigned portfolio of renewals, meeting quarterly and annual renewal bookings and retention targets.
Manage the full renewal cycle, engaging customers 90–120 days before contract expiration to confirm scope, pricing, and timelines.
Maintain an accurate renewal forecast and pipeline, keeping Salesforce data clean and current.
Participate in forecast calls and provide clear updates on deal status, risks, and expected outcomes.
Monitor customer health and risk signals and work with Customer Success on mitigation plans for at-risk accounts.
Use MDR service data, including alert volume, false-positive rates, time-to-resolution, and product adoption, to demonstrate value during renewal discussions.
Prepare renewal quotes and negotiate commercial terms—including multi-year agreements, true-ups, co-termination, price increases, and payment terms—within approved discounting guidelines.
Escalate complex or high-value renewals to leadership when needed.
Coordinate with Deal Desk, Legal, and Finance to process renewal paperwork, including order forms, MSAs, and SLAs.
Identify expansion opportunities during renewals and partner with Account Executives on upsell and cross-sell.
Coordinate with channel and distribution partners to secure renewals for partner-sourced customers.
Apply renewal playbooks, including objection handling related to MDR pricing versus building an in-house SOC and customer concerns about value after a quiet year.
Share customer feedback and renewal insights to improve playbooks, processes, and tools.