Channel Renewals Representative

Velotic Software•Portland, ME

5d•$85,000 - $100,000

About The Position

Velotic is seeking a Channel Renewals Representative to manage software renewals through its partner network. The role owns a portfolio of upcoming partner-led renewals, works with partners to keep customers supported, and helps protect and grow recurring revenue. It is a relationship-led commercial position that requires staying ahead of deadlines, understanding partner and customer needs, and bringing the right people together to resolve issues before they put renewals at risk. The representative manages renewals from early engagement through completion, serves as the main point of contact for assigned partner renewals, prepares proposals, supports commercial discussions, and identifies opportunities for expanded use or longer-term commitments. The role also maintains accurate CRM records and forecasts, escalates risks early, and collaborates across Channel, Sales, Customer Success, Finance, and Operations. Success means identifying renewal risks early, working with partners to prevent avoidable churn, building productive partner relationships, maintaining a reliable forecast, and moving renewals to timely close. The position offers anticipated annual on-target earnings of $85,000–$100,000, including base salary and incentive compensation. Actual compensation may vary based on skills, qualifications, experience, and location.

Requirements

3–5 years of experience, including 2 years in software renewals, account management, customer success, inside sales, or a similar commercial role.
Ability to manage a portfolio of opportunities, prioritize deadlines, and follow through on commitments.
Strong communication and relationship-building skills, with a collaborative approach to working with partners.
Commercial judgment and confidence discussing pricing, proposals, and customer needs.
Comfort using CRM data to manage a pipeline and provide an accurate forecast.
Curiosity, attention to detail, and a practical approach to problem-solving.

Nice To Haves

Experience working with channel partners or in industrial software.

Responsibilities

Own and progress a portfolio of partner-led renewals from early engagement through completion.
Build productive day-to-day relationships with channel partners and serve as the main point of contact for assigned renewals.
Share accurate renewal information with partners, agree on next steps, and follow up consistently.
Understand customer requirements, usage, and potential risks by working with partners and internal teams.
Prepare renewal proposals and support commercial discussions in line with company policies.
Identify opportunities for expanded use or longer-term commitments and work with partners and account teams to pursue them.
Keep opportunities, forecasts, and customer records accurate and up to date in CRM and other systems.
Escalate at-risk, complex, or delayed renewals early, including a clear issue summary and proposed path forward.
Work with Channel, Sales, Customer Success, Finance, and Operations colleagues to resolve partner and customer questions.
Share partner feedback and ideas to improve the renewal experience.