Renewals Associate

People Driven Technology • Grand Rapids, MI

22h

About The Position

People Driven Technology, Inc is a fast-growing, modern technology integrator focused on delivering innovative IT solutions across the Midwest. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner. We’re not out to build and measure our business based on revenue but rather by the collective successes of our customers. We believe that mutual integrity, passion, and teamwork are the cornerstone values that define the relationships with our customers and strategic partners. When we engage we are all-in so to better those we serve. We are seeking to hire a Renewals Associate who is responsible for working alongside the Renewals Specialists in supporting asset maintenance renewals for our customers. The Renewals Associate needs to be organized, proactive, customer-focused, and resourceful with an understanding of customer needs.

Requirements

• Previous experience in renewals, customer service, or a related role, preferably within the IT industry.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
• Customer-centric mindset and a genuine passion for providing exceptional service.
• Solid problem-solving skills, with the ability to understand clients' unique security challenges and recommend appropriate solutions.
• Proficiency in using CRM software and other sales tools.
• Detail-oriented and organized, with the ability to manage multiple customer inquiries simultaneously.
• Collaborative team player who can work effectively with cross-functional teams.

Responsibilities

• Work with the Renewals Specialists to gain an understanding of processes and procedures for both Cisco renewals/subscriptions and renewals for all other manufacturers that we support.
• Collaborate closely with the sales team: Work with the sales team members to understand the customer's requirements and objectives.
• Understand customer needs: Develop a thorough understanding of the customer's needs and preferences.
• Gather Customer Information: Collect all relevant details from the customer, including their name, company name, contact information, and any specific requirements or preferences they have expressed.
• Utilize pricing guidelines and tools: Determine pricing and apply appropriate discounts, and promotions.
• Prepare the Quote: Utilize the company's quote generation tools to create professional and customized quotes. Review and verify the accuracy of the quotes before sending them to customers. Ensure that all quotes are sent to customers within the agreed-upon timelines.
• Order Entry: Enter the order details into the order management system. Place order with vendor. Confirm once complete. Follow up with AEs and customers to confirm the receipt of the order. Provide ETAs once available.
• Supplier Relationship Management: Nurture strong relationships with manufacturers by maintaining open communication, addressing any issues or concerns promptly, and seeking opportunities for collaboration and process improvements.
• Initiate maintenance renewal quotes 60–90 days in advance and follow up consistently to ensure timely booking.

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive compensation.
• Collaborative and welcoming office culture.
• Work-life balance and unlimited paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees