Renewals Representative

Postman•Austin, TX

18h•Onsite

About The Position

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. Our renewal team takes pride in their role delivering value to our customers on a daily basis, understanding their buying process & adapting ours as we continue to grow. The Renewal Specialist role at Postman gives you the opportunity to have a huge impact in a customer focused company and doing satisfying work.

Requirements

Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
Superior communication skills (verbal and written), both internal and external to the organization
Proven ability to sell and a detailed understanding of the renewal lifecycle
High confidence in managing customer quotes, contracts, and terms
Ability to identify and implement best practice processes and procedures around renewals
Ability to use data to understand customer adoption and risk
Experience with SaaS subscription revenue model and sales processes at a product led growth company
Ability to multitask, prioritize, and manage time effectively
Extensive experience working with both direct procurement & partner reseller teams to support buying process

Responsibilities

Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
Achieve revenue and retention targets on a quarterly and annual basis
Manage renewals pipeline with forecast accuracy
Analyze customer renewal data to determine retention and uplift strategy
Partner with Sales and Customer Success in potential upsell/upgrade opportunities
Monitor at-risk renewals/lost renewals and develop a plan of action with Sale and Customer Success to win back customers
Maintain accurate and timely information in Postman’s CRM
Develop & maintain an expert level of Postman products and plans