Renewals Director

Darktrace•Boston, MA

22h

About The Position

Darktrace is a global leader in AI for cybersecurity, founded in 2013, that provides an essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience across the entire digital estate. With over 200 patent applications filed and supported by over 2,400 employees worldwide, Darktrace is committed to keeping organizations ahead of the changing threat landscape. As a Renewals Director (Individual Contributor), you will be a subject matter expert in renewals, responsible for owning and driving renewal outcomes for a portfolio of KEY ACCOUNT customers. Your main objective is to maximize customer retention and expansion through timely renewals, proactive risk management, and identifying upsell and cross-sell opportunities. This role involves leading complex, high-value renewal negotiations for strategic and enterprise accounts, collaborating closely with Sales, Customer Success, Finance, and Legal. Strong business acumen, data-driven decision-making, and the ability to influence stakeholders without direct authority are crucial. You will play a critical role in developing renewal strategy, processes, and best practices, while directly contributing to the company's retention and growth objectives.

Requirements

8–10 years of relevant experience in renewals, customer success, account management, or other client‑facing roles
At least 2 years of direct experience managing renewals for KEY, STRATEGIC, or ENTERPRISE accounts
Demonstrated deep expertise in renewals or a closely related domain, with success managing complex, high‑value customer engagements
Exceptional communication and presentation skills, with the ability to engage and influence senior‑level stakeholders
Strong ability to prioritize, manage time autonomously, and succeed in a cross‑functional, fast‑paced environment
Proven problem‑solving mindset with adaptability in dynamic business conditions
Demonstrated business acumen, connecting individual execution to broader organizational goals

Nice To Haves

Familiarity with enterprise networking technologies
Foundational understanding of cybersecurity concepts and solutions

Responsibilities

Own and execute renewals for a portfolio of strategic and enterprise KEY ACCOUNTS within the AMS region, driving retention, expansion, and long‑term customer value
Lead complex, high‑value renewal negotiations, balancing customer outcomes with commercial and revenue goals
Carry an individual quota, including Renewal Bookings (ATR Renewal Rate) and Expansion Bookings, defined engagement metrics
Proactively identify renewal risks and expansion opportunities, applying renewal uplift strategies to maximize outcomes
Partner cross‑functionally with Sales, Customer Success, Finance, Legal, and executive stakeholders to align on renewal strategy and deal structure
Establish and own operational objectives across a broad scope of responsibility, influencing company‑wide outcomes
Make independent, high‑impact decisions that directly affect short‑term business results and renewal performance
Build and leverage strong internal partnerships, influencing cross‑functional stakeholders without formal authority
Stay current on industry trends, best practices, and the competitive landscape, applying insights to enhance renewal strategies and customer value