Director, Renewals

LogicMonitor•Austin, TX

4h•Hybrid

About The Position

LogicMonitor is an AI-first hybrid observability platform dedicated to trust, customer obsession, agility, and striving to be better everyday. The company fosters a culture of performance and recognition, enabling employees to do their best work. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments, helping IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences. The company boasts high customer satisfaction with minimal churn rates and has been certified as a Great Place To Work® and named one of BuiltIn's Best Places to Work for seven years. The Renewals Director leads a team responsible for driving customer retention, revenue predictability, and operational excellence through effective management of LogicMonitor customer contract renewals. This role leverages AI-enabled tools and data-driven insights to streamline forecasting, automate processes, and identify churn risks or growth opportunities. The leader will scale a team of Renewals Managers, bringing rigor to forecasting, consistency to execution, and clarity to ownership across the post-sale lifecycle, working cross-functionally with Customer Success, Sales, Finance, and Legal to ensure a seamless renewal experience that balances customer satisfaction with commercial outcomes. This position advances LogicMonitor’s mission to optimize customer value and scalability through intelligent, proactive renewal management.

Requirements

Bachelor’s degree required
10+ years of experience with Renewal/Sales in a SaaS environment required
4+ years of people leadership experience, including managing managers or senior ICs
Proven success owning or materially influencing GRR/NRR in a scaled ($100M+ ARR) environment
Strong forecasting discipline with a track record of high accuracy and executive trust
Experience building or maturing renewals functions, segmentation models, and operating cadences
Ability to navigate and influence across Sales, CS, Finance, and Operations
Proven track record of adopting and embedding AI-based systems and insights to improve team efficiency, forecasting accuracy, and customer outcomes
Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines
Ability to work in a semi-autonomous and fast-paced environment

Responsibilities

Own company-wide renewal outcomes, including Gross Revenue Retention (GRR) and support of Net Revenue Retention (NRR)
Define and operationalize a segmented renewal strategy (enterprise, mid-market, SMB/tech-touch as applicable)
Lead and evolve the renewals function by owning the full lifecycle of SaaS contract renewals from forecasting to negotiation, ensuring efficiency, customer satisfaction, and predictable revenue outcomes.
Drive early risk identification and intervention frameworks to reduce churn
Engage with key decision-makers to understand evolving customer requirements, resolve potential obstacles, and drive timely, value-oriented renewals.
Serve as a renewal subject matter expert, educating cross-functional teams on best practices, system updates, and the evolving role of automation and intelligence in the renewals process.
Be a commercial pricing, packaging, and offer expert. Advise and guide the team, customers, and partners on optimizing their investments.
Build and maintain a high-confidence renewal forecast across all segments.
Leverage AI-driven tools and analytics to forecast renewals, identify churn risk, monitor renewal / team performance, and surface cross-sell or upsell opportunities, using data insights to guide proactive engagement, decision-making, and operational scalability enhancements.
Implement consistent renewal hygiene, inspection cadence, and risk reporting
Partner with RevOps/Finance to improve forecast accuracy and revenue predictability.
Coach and develop a high-performing team, fostering a culture of strategic thinking, data fluency, and continuous improvement. Empower team members to shift from transactional execution toward consultative account expansion and retention excellence.
Establish clear performance expectations, KPIs, and inspection rhythms.
Ensure appropriate capacity planning and coverage models as the business grows.
Collaborate cross-functionally with Sales, Customer Success, Account Management, Finance, and Legal to align renewal strategies with customer goals and business objectives, while ensuring seamless operational execution.
Partner with Customer Success and Sales on account health, success planning, and renewal readiness
Align with Sales on expansion/upsell motion and commercial ownership.
Collaborate with Deal Desk, Legal, and Finance to streamline commercial terms and contracting
Standardize renewal processes including timelines, playbooks, pricing guardrails, and approval workflows
Drive adoption of tools (e.g., Salesforce) to create visibility and accountability.
Identify opportunities for automation and efficiency, particularly in lower-touch segments.
Ensure administrative and operational excellence, including accurate forecasting, timely completion of team goals, and compliance with company processes.